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IssueNet 4.5 Released
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Support Videos
Name Thumbnail Description
Adding Custom Fields See how IssueNet solutions allow organizations to add entirely new item types in addition to simple custom fields.
Auditing Overview Learn how IssueNet solutions provide audit trails which are comprehensive, configurable, and reportable.
Bookmarking Bookmarking allows users to easily mark issues and tasks for follow up and produce a varietry of ad hoc reports.
IssueNet Security Learn how Issuenet solutions provide both global and hierarchical security settings.
License Activation This tutorial provides a step by step guide for license activation and allocation.
Mass Update Mass update is a popular feature which streamlines a number of routine tasks.
Notification Templates Learn how to use the IssueNet Service Manager to edit and manage custom notification templates.
Searches and Queries See how the Search Tools and Query Builder provide comprehensive and easy to use reporting capability.
Workflow Planning and Implementation This in depth tutorial covers the process of building a complete multi-task workflow.
Workspace Integration to Visual Studio See how IssueNet Workspace provides direct access to issues and tasks from within Microsoft Visual Studio.
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"I have found Intercept easy to use with minimal training required. Use of the product has improved documentation and communication about projects / incidents between IT and HRIS. As we become more familiar with the product we are customizing the work flow to meet our business processes and organization. To quote Life cereal commercials: "Mikey likes it!" "

Terry Mirachi
HRIS Manager
Black and Decker