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IssueNet 4.5 Released
Workspace Released
Readers Choice Award
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IssueNet Integrations
Leverage and Protect Your Software Investment
The ability to integrate with other technology assets is a key requirement of any enterprise software investment. As your organization grows and needs change your software must adapt. Similarly, your organization may have legacy systems on multiple platforms with which any new system must interoperate.
 
With that in mind, Elsinore designed IssueNet as a web services platform. Because all IssueNet Web Service APIs can be accessed over http, the platform is technology agnostic. IssueNet also offers VB.NET scripting for workflows and forms.
 
Out of the box  
Integration Benefit
LDAP Provides single sign-on for users and automatic update of contact and security information based the Active Directory store.
Microsoft Message Queue Provides robust, scalable, and configurable platform for the delivery of IssueNet notifications and alerts.
Microsoft Outlook Provides immediate access to the issue management system from within Outlook, and allows the ability to create or link issues from email items.
Visual Studio Provides seamless access to the issue management system from within the Visual Studio development environment.
Custom Integrations  
Based on specific customer engagements,
has also integrated to the following products:
Integration Benefit
Goldmine CRM System Access customer specific issues from within the CRM environment.
Onyx CRM System Access customer specific issues from within the CRM environment.
Pivotal CRM System Access customer specific issues from within the CRM environment.
SalesLogix CRM System Access customer specific issues from within the CRM environment.
Map Point GIS System Define location attributes for issues based on MapPoint content.
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"I have found Intercept easy to use with minimal training required. Use of the product has improved documentation and communication about projects / incidents between IT and HRIS. As we become more familiar with the product we are customizing the work flow to meet our business processes and organization. To quote Life cereal commercials: "Mikey likes it!" "

Terry Mirachi
HRIS Manager
Black and Decker