IssueNet Oversight helps IT organizations manage the change request and approval process to achieve regulatory compliance, higher productivity, and superior IT Governance outcomes. By using IssueNet Oversight as a framework for change management, unauthorized changes can be prevented and authorized changes can be efficiently tracked and audited. By replacing inefficient and ineffective systems based on paper, e-mail, and spreadsheets IT managers and team members can focus more effectively on the outcome of their projects as opposed to the management process itself.

Specifically, IssueNet Oversight allows IT organizations to more effectively manage change by providing:

• A workflow engine and design environment that allows organizations to automate and enforce change processes
• An issue and task workflow model specifically designed to support change approval processes
• A notification and scheduling engine which provides e-mail alerts, scheduled tasks, and item escalation
• An audit trail which allows organizations to adjust the audit level to their exact compliance requirements
• Flexible reporting tools which allow organizations to extract critical metrics
• Electronic signature support for maintaining compliance with regulations such as 21CFR Part 11

By employing IssueNet Oversight for IT change management organizations can realize the following benefits more capably and cost effectively than internally developed or comparable commercial products.

• Increased visibility into the change process
• Decreased security vulnerability
• Reduced operating costs
• Satisfaction of regulatory compliance requirements
• Improved success rate of IT projects
• Increased customer satisfaction