Elsinore offers a number of packaged issue management products built from its IssueNet issue management platform. By offering a variety of products from a single platform, Elsinore allows its customers to meet a variety of enterprise issue management needs while consolidating and simplifying their software platforms, licensing, and support.

Because these products are built from the IssueNet Platform, they share a common set of robust features and built in best practices, in addition to features specific to the business process for which each product is designed.

Use the links below to learn more about each Elsinore product or contact us for answers to your specific issue management questions.

With IssueNet Intercept, managing change requests, bugs, defects, problem reports, requirements, and other issues has never been easier or more effective. Intercept gives you the power to manage and control the issues that impact software development and other project life cycles with up to the minute project and process oriented knowledge. Our highly customizable and scalable Intercept solution enables you to capture, organize, manage and communicate issues and incidents in real time across the entire enterprise.

With IssueNet Assist, managing service requests, problem reports, customer feedback, and other help desk issues has never been easier or more effective. IssueNet Assist gives you the power to manage and control the issues that impact the delivery and support of products and services to your internal and external customers. Our highly customizable and scalable IssueNet Assist solution enables you to capture, organize, manage and communicate issues and incidents in real time across the entire enterprise.

IssueNet Oversight helps IT organizations manage the change request and approval process to achieve regulatory compliance, higher productivity, and superior IT outcomes. By using IssueNet Oversight as a framework for change management, unauthorized changes can be prevented and authorized changes can be efficiently tracked and audited. By replacing inefficient and ineffective systems based on paper, e-mail, and spreadsheets, IT managers and team members can focus more effectively on the outcome of their projects as opposed to the management process itself.

For organizations seeking a way to manage general business issues and work items across the enterprise, IssueNet Core provides an ideal solution. Organizations can use IssueNet right out of the box for generic business issues or use its built-in design tools to configure workflows for specific business processes. Because IssueNet Core can be configured to support multiple business processes, it can be used as a common issue management system enterprise wide.