With Elsinore Technologies’ IssueNet Assist help desk solution, managing service requests, problem reports, customer feedback, and other issues has never been easier or more effective. IssueNet Assist gives you the power to manage, and control the issues that impact the delivery and support of products and services to your internal and external customers. Our highly customizable and scalable IssueNet Assist solution enables you to capture, organize, manage and communicate issues and incidents in real time across the entire enterprise.

Specifically, IssueNet Assist allows organizations to more effectively support their customers by providing:

• A workflow engine and design environment that allows organizations to automate and enforce service procedures
• An issue tracking portal for customers that is simple to use and cost effective for large numbers of customers
• A notification and scheduling engine which provides e-mail alerts, scheduled tasks, and item escalation
• An audit trail which allows organizations to adjust the audit level to their exact service requirements
• Flexible reporting tools which allow organizations to extract critical metrics

By employing IssueNet Assist for organizations can realize the following benefits more capably and cost effectively than internally developed or comparable commercial products.

• Increased visibility into the support process
• Increased customer satisfaction
• Seamless integration between support and other business processes
• Reduced operating costs