For organizations seeking to manage general business issues and work items across the enterprise or a solution for a unique or highly specialized business process, IssueNet Core is ideal. Organizations can use IssueNet Core right out of the box for generic business issues or use its built-in design tools to configure workflows for specific business processes. Because IssueNet Core can be configured to support multiple business processes, it can be used as a common issue management system enterprise wide.

Unlike other systems, IssueNet Core was designed from the ground up to be business process agnostic and to allow non-technical users to configure processes specific to their organization. Instead of total reliance on tools such as e-mail or spreadsheets or adapting tools built for CRM or defect tracking, organizations can use IssueNet Core for solutions that are easy to use and tailored to their exact requirements.

IssueNet Core helps organizations take control of their business processes by providing:

• An issue and task workflow engine which realistically models a wide variety of business processes
• Out of the box integrations to productivity tools such as Microsoft Outlook and Microsoft Visual Studio
• A web portal for capturing issues and requests from internal and external customers
• Management, team, and personal dashboards which roll up issue and task data into critical metrics
• Search, reporting, and bulk update capabilities which provide unparalleled ease of use and user productivity
• Drag and drop environments for tailoring IssueNet Core to the specifics of each business process
• Web service interfaces for integrations to external tools and processes

By employing IssueNet Core organizations can:

• Formalize business processes according to a wide variety of methodologies
• Reduce the risk posed by both planned and unplanned issues and events
• Improve the quality of products and services
• Standardize and simplify reporting processes
• Improve the quality of team communication
• Achieve regulatory compliance
• Deploy highly customized solutions at a fraction of the cost of custom development