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Q: What is the IssueNet Platform and how is it related to Elsinore products such as Intercept?
A: IssueNet is a web services software platform for issue management solutions. IssueNet features core issue management functionality such as workflow and notification as well as configuration tools which allow business users to reconfigure IssueNet for a variety of business processes. As such IssueNet is the software platform Elsinore uses to build its own packaged products such as our defect tracking Intercept and shares a number of core features and modules with them.
Q: I am looking for a specialized issue management solution different from current Elsinore products. How should I evaluate your platform?
A: You should begin by reviewing the core issue management features and capabilities of IssueNet. We also recommend that you contact an Elsinore representative who can advise you on how to best use the platform for a particular business process.
Q: How do IssueNet products help organizations satisfy regulatory compliance requirements?
A: IssueNet based products feature a built in audit trail for any item property and built in reporting tools for audit compliance. Workflow enforcement, notification, and electronic signature support help ensure that the correct business procedures are followed.
Q: Do IssueNet products require consulting or professional services for setup and deployment?
A: No, however Elsinore does offer professional services. IssueNet based products are designed to be simple to setup and deploy and typically require no professional services.
Q: Can I use IssueNet to build my own custom Issue Management solution(s)?
A: Yes, the IssueNet Platform is specifically designed to allow you to create custom issue management solutions with no programming required. However, Elsinore also offers professional services if you would prefer a turnkey custom solution.
Q: Do Elsinore products have an SDK or an open API?
A: Yes, IssueNet products provide integration through web services as well as through VB .NET scripting.
Q: What kind of hardware and software are required to run an IssueNet based product?
A: See IssueNet system requirements for more information on the requirements for IssueNet based products.
Q: I read that IssueNet based products are web services based. Does this mean that IssueNet products are hosted by Elsinore?
A: No, IssueNet products use web services as a technology to provide web accessibility and integration points for your issue management solution. IssueNet products are easy to install and are designed to be hosted in your own environment. However, if you are interested in a hosted solution contact an Elsinore representative.
Q: Can my organization’s legacy data be imported into an IssueNet product?
A: Yes, IssueNet feature built in tools for importing data from a variety of formats.
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