Dramatic process improvement, ease of use, and high return on investment are just a few of the themes you will find throughout Elsinore case studies. These case studies document the success of Elsinore customers in a variety of markets and industries.

Developing and supporting a solution that provides a myriad of litigation management capabilities via an intuitive, user-friendly interface is no small task. But, with the assistance of the Visual Intercept enterprise issue management system from Elsinore Technologies, Chicago-based Visibillity has created an efficient and effective method for supporting its comprehensive litigation management solution.

How can a company with over 30 developers track up to 800 status changes daily? What’s the best way to manage these changes, which occur across numerous product lines developed on one common technology platform, so that fixing one bug does not adversely affect the rest of the platform? Using Visual Intercept, developers at AnnuityNet discovered that building a reliable, effecient and user-friendly solution to this problem wasn’t nearly as taxing as it could have been.

Allscripts Healthcare Solutions is the leading provider of point-of-care decision support solutions for physicians. The company’s cure for solving workflow process and other issues associated with developing its TouchWorks™ clinical automation software? Elsinore Technologies’ Intercept.

Network access and connectivity products manufacturer Patton Electronics has experienced steady growth during the past couple of years, achievingprofitability even as many other companies in the industry were forced to shut their doors. Elsinore Technologies’ Visual Intercept issue management software has helped Patton achieve its success. Having used Visual Intercept in the past to log and track technical support incidents, Patton is leveraging the expanded functionality and ease of use of Web-based Visual Intercept Enterprise Version 3.0 to streamline and improve its product validation, manufacturing and IT support processes.

"Before implementing Visual Intercept, we as a development organization were ’unconsciously incompetent:’ we knew we had problems but we did not know what they were. Visual Intercept helped us move from that stage to becoming ’consciously incompetent:’ we knew exactly what the issues were and addressed them in such a way that we have now become a ’competent’ development organization."

Find out more about why Biju Nair, vice president of product development at PCTEL, Inc., www.pctel.com, has implemented Visual Intercept at the past three companies he’s worked for and how his experiences can help your organization.

Retail Systems is a leading provider of state-of-the-art software applications, hardware products and services to top retailers around the world. Whether they’re selling books, women’s clothing or SCUBA equipment, these retailers need reliable, flexible and user-friendly Point of Sale (POS) systems. That’s exactly what they get from CRS’ Windows® NT and DOS-based products.

But what helps CRS deliver its solutions effectively? The answer is easy: Visual Intercept enterprise incident management software from Elsinore Technologies.

Class Software Solutions (CSS) is a leading producer of Microsoft® Windows and Web-based database and electronic commerce solutions that help members of the municipal, recreation, leisure and education industries cultivate customer relationships and enhance revenue opportunities. As their business expanded, CSS realized they needed a more robust quality assurance (QA) process. They began searching for tools to facilitate that process. . .and discovered Visual Intercept from Elsinore Technologies.