Read customer comments on Elsinore’s products, services, support and sales.

"We have been looking forward to the new version of Intercept for a while now. Several of us attended the webinar workshops from the beginning to keep up to date with the new functionality as it was developed. This gave us an opportunity to be part of the process as development was happening. I think that some of our comments along the led to actual enhancements in the product!"

"When we initially implemented Intercept, we did not significantly change the business processes. As we started to look at upgrading, we realized it was the right time to take a look at streamlining our processes surrounding the use of Intercept. After discussing this with Elsinore, we decided to have John Lockhart come to Providence for an onsite workshop. The two days he was here were quite valuable. They gave us an opportunity to get an initial configuration of the product customized for our proposed processes. We did not solve all our problems in two days, but it helped the technical team and key business users understand how we will be able to take advantage of the new Issue Net framework."

Chris Lewis
Manager, MIS
ABAQUS, Inc
http://www.abaqus.com

"Having implemented Intercept before at another company, it was easy to know where to start when I was placed in the CIO role here. Intercept, coupled with Elsinore’s issue management expertise, will help me put "best practice" processes in place and make sure they are followed and documented."

"Now we have the ability to bring in the next iteration with Intercept 4.0 and we are excited about the enhanced functionality and flexibility. 4.0 will meet our needs today while allowing us to adapt the product moving forward. The product’s flexibility will allow us to build additional applications on top of the Issue Net framework for other business units within the company."

Brian E. Boyd, Sr.
Chief Information Officer
Ginsburg Development Companies, LLC
http://www.gdcllc.com

"Elsinore conducted an excellent and thorough training session. One verbal feedback given by one of the participants was that he had experienced several web application training sessions and this was the best he had ever experienced. It was well structured."

"Several comments were made about the effective and user friendliness of the Contextual Online Help. Matter of fact, DPA plans on emulating the functionality in our technical manuals and online help. In my opinion, it is a self-paced training tool all its own."

Les Black
Instructional Designer
D.P. Associates Inc.
http://www.dpatraining.com/index2.html

"Intercept is invaluable to our business, especially our IT Department. We use Intercept for our internal development efforts, outsourcing assignments such as our network administration, and evaluating/tracking/implementing third party software as well as tracking and reporting on progress of contract work. Currently I am the project manager for a new system that we are implementing and was tasked with tracking issues, questions, ideas and change requests for the system and keeping everyone on the project team (located in Ohio, California, India, & New Zealand) informed and updated. I chose to use Intercept and it has worked fantastically."

"After attending an IssueNet webinar (the next major upgrade of Intercept) earlier this month, there was no question as to its ROI (return on investment). The enhanced email notification system, new workflow engine, forms designer and WinForms client/Web Services/.NET architecture have been on my personal ’Most-Desired’ list for quite some time. We will now be able to fully customize Intercept to our business and to its processes."

"Thank you Elsinore for continuing to update and upgrade your fantastic product!"

Brian Drab
Project Manager
Kaplan Trucking
http://www.kaplantrucking.com

"As a small medical device company we needed a tool that was going to be: easy to use, customizable, and yet able to ensure workflow control on a per-project and a per-user basis. No other application met these requirements at this price. Additionally, Elsinore Technologies, Inc. was very accommodating during our decision making process by providing well run webinars and hosted pilot sites, which enabled us to test the software without expending company resources for deployment."

Floyd Harriott
Software Developer
Millenium-Biologix Corp.
http://www.millenium-biologix.com

"Intercept in combination with Relay has been a significant asset for us, enabling a closed-loop collaboration which has permitted us to realize measurable improvements in our development lifecycle."

Russell N. Cook
Director of Development
Extended Care Information Network
http://www.extendedcare.com

"During our product evaluation process, Intercept’s intuitive UI and structure immediately distinguished it from other issue tracking applications. The integration with source code control and our QA platform was also a key element in our decision-making process."

Brian Adkins
Assistant Manager, e-Business Solutions
EdFinancial Services
http://www.edfinancial.com

"SHCD has deployed Intercept in order to proactively manage a large volume of business and technical issues. Although the initial deployment is targeted at internal use, we hope to extend Intercept to our vendors and clients. Our primary objective in deploying Intercept is a more streamlined issue generation, workflow and follow up process, resulting in increased productivity and higher value to SHCD’s clients."

Mark Horbal
Vice President, Information Technology
SHC Direct, LLC
http://www.shcdirect.com