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"When I call other companies for support, I have to go through hoops to actually speak to someone without waiting for a return call that takes days to get. Elsinore's support staff has been so friendly and responsive that I feel like your most important customer. And we love the 3.0 release just as much as the support care that comes along with it!"
Terri Lampman
Software Quality Assurance Manager
Allscripts Healthcare Solutions
...we would love to hear your story at Webinar Series
Check Out the New Web Site!
We are pleased to announce that we have launched a completely new and vastly improved Elsinore Technologies Web site. The first thing you'll notice when you visit elsitech.com is its new look and intuitive, easy-to-navigate layout. Once you start exploring, you'll find a wealth of valuable information on the site, including:
- In-depth product descriptions, features/benefits charts and system requirements
- Online technical support documents and help desk
- Downloadable demos and trialware
- Sign-up form for our popular Visual Intercept 3.0 Webinars
- Valuable training, consulting and customization services information
- Case studies and testimonials from many of our satisfied customers
- Much, much more!
We encourage you to visit our Web site often to find out about the latest Elsinore news, case studies, product upgrades, services offerings and other developments. And, please, tell us what you think of the new Web site--it was re-designed with your information needs in mind and we want to make sure that we are addressing these needs as fully as possible. Submit your feedback at: http://elsitech.com/feedback.html .
Electronics Manufacturer Calls on Elsinore for a Variety of Issue Management Applications
Network access and connectivity products manufacturer Patton Electronics has experienced steady growth during the past couple of years, achieving profitability even as many other companies in the industry were forced to shut their doors. Elsinore Technologies' Visual Intercept issue management software has helped Patton achieve its success. Having used Visual Intercept in the past to log and track technical support incidents, Patton is leveraging the expanded functionality and ease of use of Web-based Visual Intercept Enterprise Version 3.0 to streamline and improve its product validation, manufacturing and IT support processes.
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Partner Activities
Elsinore, Project Assistants Partner to Provide Project 2002 Software and Consulting Services
Elsinore Technologies has formed a partnership with Project Assistants, Inc., to provide tightly integrated, Microsoft-centric project management software and consulting services solutions. Building on Elsinore's Visual Intercept Project and Visual Intercept enterprise issue management software and Project Assistants' project management infrastructure services, the partnership will allow companies to fully utilize the enterprise project management capabilities of Microsoft Project 2002. Pay-per-view giant iN DEMAND is already benefiting from this partnership.
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Maximize Your Time to Benefit Using Elsinore's New Customer Implementation Webinar
Support from a certified professional is the fastest, easiest way to roll out a new software solution to your development team. Elsinore offers a variety of training options, allowing you to choose the topics and delivery method that are right for your company. Our new on-line implementation webinars are designed for new customers who want a jump start on installation and deployment best practices for configuring Intercept to reflect and enhance their business processes.
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Software Development Magazine Names Visual Intercept 3.0 a "New & Noteworthy" Product
Software Development's New & Noteworthy Editor Rick Wayne sings the praises of Elsinore's Visual Intercept 3.0 in the August issue of the magazine. Wayne highlights VI's ability to interface with revision control and change management software, its "tight integration with Microsoft's Visual Studio IDEs", "the ability to import project hierarchies directly" and Visual Intercept's "nicely configurable permissions system, where users can be assigned individual roles in each project."
Read the Review
Tech Tip: 12 Ways to Optimize Your Visual Intercept Workspace
Both Visual Intercept Enterprise Desktop and Visual Intercept Enterprise Web include a number of options that allow you to configure how the environment displays and loads Incident and other types of Visual Intercept data. If you understand how these options work, and how to use them together, you can make your work much more efficient - particularly if your Incident throughput is high. This month's Tech Tip describes some options and features you may have overlooked in Visual Intercept and how to use them to save you time and effort.
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For more information about Elsinore and Visual Intercept products please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.© 2002
Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.
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