Visual Intercept Web Relay would be your best solution. Visual Intercept Web Relay is specifically designed to allow non-team members to register and track issues in Visual Intercept. Web Relay users are allowed to enter new incidents in the Visual Intercept database, along with any relevant files, including screen shots, log files, and contact information. Web Relay users may then track the document through issue life cycle, viewing its attributes (status, category, severity, priority, AssignID, RequestID, QAID) as read-only fields. This prevents Web Relay users from modifying sensitive incident data that should be available only to members of the development or other project team. Web Relay also offers automatic notification and an easy-to-use Quick Search tool that allows Web Relay users to run key word searches and searches by incident attributes to locate relevant incidents.

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No. All custom queries, notification rules, - and user preferences (start up queries, default project for new incidents, etc.) are stored in server-side user profiles. Since these items are stored on the server, they will be available to you any time you use Visual Intercept Web, regardless of your physical location.

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Yes. Visual Intercept Web provides an easy-to-use Search tool that allows you to quickly search for issues by keywords appearing in the Subject, Description, Workaround or Resolution fields. Keyword searches can be further limited by selecting a value from the Status, Priority, Severity, Category, Requested by and Assigned to fields. If you know the Incident ID, you may enter it and go directly to the Incident. In addition, you can search by Status, Category, Priority or Severity, or Values, independent of a keyword search. The search tool can be accessed either by selecting Search from the Actions menu or clicking the Search icon in the Visual Intercept toolbar.
After successfully locating an issue stored in your Visual Intercept database, you may wish to use the Bookmarks feature to save the issue to a separate list. Bookmarks provide you with a mechanism to save documents to an easy-to-access list view. Typically, bookmarks are used as a tool to remind yourself of work you may need to perform, or to quickly fetch frequently accessed information.

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You may view who made changes to an issue in Visual Intercept using the Incident History tab. The Incident History tab provides a read-only record of modifications made to the issue since its insertion into the database along with the User ID of the individual making the changes, and the date the change was made. Incident history entries display changes made to any of the incident attributes (status, category, severity, priority), the Incident’s assigned user, the Incident’s requested user, the Project, Version, and Release with which the incident is associated.

Entries into text fields such as Description, Resolution and Workaround are time and date stamped with the User ID of the individual who entered the text. This time stamping provides an audit trail of users adding new text field entries.

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Yes. Both Visual Intercept Desktop and Visual Intercept Web allow you to use your local e-mail system to send incident documents to anyone with an e-mail address. These e-mails contain all of the information contained in a Visual Intercept document. If you wish to customize the content of these e-mails, you can do this by modifying the isnotesv.tpl file located in the primary Visual Intercept installation directory. For example, if you do not want users to see text in the one of the text fields or the values in an attribute, you would simply comment out those sections of the isnotesv.tpl file governing their display. Instructions for modifying the isnotesv.tpl are included as part of the isnotesv.tpl.

To send an incident using Visual Intercept Desktop, do the following: Select an Incident. Click the Send icon on the new document toolbar, or select File|Send from the menu bar. Type in the e-mail address of the recipient. Click Send in your e-mail client. To send an incident using Visual Intercept Web, do the following: Select an Incident. Click the E-mail icon on the toolbar or, select Actions|Send from the Navigation menu. Type in the e-mail address of the recipient. Click Send in your e-mail client.

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Up to nine fields can be added to each Visual Intercept document. You have the option to include these fields in the document header that appears on each tab of the document or to create the fields in their own tab. The fields available are: 2 text fields, 2 parameter fields, 2 number fields, 2 date fields and 1 full text field.

Visual Intercept Web also incorporates many changes "under the hood" that make it easy to customize the appearance of your Visual Intercept web site. Using cascading style sheets to control form layouts offers the Visual Intercept administrator the ability to control aspects of each Visual Intercept document form to include field position, name, visibility and other behavioral attributes. The use of a web application strings dictionary further facilitates globalization and customization efforts. Taking advantage of these features, Visual Intercept administrators may hide a field in an incident document (such as priority), change the position of any field or even change its label.

Using the Configure document found in the Administrative pages, you can enter a “message of the day” that all Visual Intercept Web users will see at the log on screen, set the maximum number of records that are displayed in each document list view and import a custom image to replace the default image displayed in the banner section of the pages.

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If you are using Visual Intercept Web or Web Relay and have installed the latest security update for Internet Information Server, you may have experienced a problem downloading attached documents.

The following Microsoft security update includes changes to IIS designed to prevent a particular type of scripting attack that could be executed against an IIS server:

Microsoft Security Bulletin MS03-018

These changes conflicted with the download component used by Visual Intercept Web. This update installs a revised component that prevents this conflict. This update will work properly with any version of Visual Intercept Web or Web Relay This update installs and registers a single binary component, therefore it will not affect any configuration settings or customizations of the product.

This update is available free of charge to all Elsinore Customers with active support and maintenance. To obtain this update please submit your request to: .

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