Extend Your Incident Tracking Solution to Your Customers

Visual Intercept Relay provides a simple and intuitive way for all pertinent team members-within your company and externally-to access incidents over the Web. Relay is designed specifically for users who need to be able to enter and track incidents of interest, but who do not and should not have access to manager-exclusive, code sensitive quality assurance (QA) or other detailed development information. With Web Relay's user-friendly interface, you can quickly and easily record how an incident occurred, enter the software and hardware used in relation to the incident and attach other relevant files, including screen shots, error logs and contact information.

Licensed for an unlimited number of users, Relay is the most cost-effective way to include your end user community in your product development and project management lifecycle. A companion to Elsinore's Visual Intercept 4.0 Web-based enterprise issue management solution, Relay also notifies team members about the status of relevant incidents without providing detailed development information.

Relay is an ideal solution for customers, beta testers, partners and anyone whose feedback and insights are crucial to your company's success.