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"What started our evaluation of issue management systems was a growing realization that we lacked a formalized process for tracking a range of issues and, even more importantly, ensuring follow up. Visual Intercept provided both an amazingly flexible process that we tailored to our needs, and one which was remarkably easy to use. This, coupled with the most attentive support team we have ever encountered, has lead to Visual Intercept having a dramatic impact within our company."
Nick Park
Director of Applied Technology
GeoFields, Inc.
...we would love to hear your story at
Elsinore Year in Review
2004 was a busy year for Elsinore. In addition to routine fixes and updates, significant new features were added to Visual Intercept products. Integration to Windows SharePoint, an integrated screenshot utility, and a report scheduler are some of the more noteworthy enhancements.
Elsinore also focused significant resources on the development of its next generation issue management products. Elsinore's IssueNet is a .NET and Web Services based platform for issue management and work item tracking solutions. This platform is the foundation for the next generation of Intercept products, as well as providing the base for other product offerings Elsinore and its business partners will design. In 2006 Elsinore began to demonstrate some of the new capabilities of the platform in a webinar series that will continue into 2005 as we finish the platform and the new version of Intercept.
If you are not up-to-date on your product updates, we hope that this review will encourage you to upgrade in order to take advantage of all the new Visual Intercept functionality. Updates are offered to customers with active support and maintenance free of charge.
To review the features and changes introduced this year, click here. If you have any questions about the 2004 features or releases, contact Elsinore’s Product Manager, John Lockhart, at .
Elsinore Professional Services Can Help Achieve Your Business Objectives
Because of its flexibility and ease of use, many of Elsinore's customers have adapted Visual Intercept to a variety of business processes. If you have considered customizing Visual Intercept to further support your unique IT infrastructure, Elsinore Professional Services is here to help.
Elsinore Professional Services can help you achieve your business objectives. Our talented staff can support your Visual Intercept implementation efforts through product installation / configuration, data conversion, end user training, product customization / integration, as well as creating new vertical-specific applications.
Our expertise and experience in Enterprise Issue Management allows us to support your efforts through every phase of development, assuring the quality of your products — and the satisfaction of both your internal users as well as your customers.
For more information on how our Professional Services staff can help you, please click here or contact Elsinore Services at .
Sign Up for the Third in the Intercept 4.0 Webinar Series
In the second session of the Intercept 4.0 Webinar series we took an in depth look at how the Intercept 4.0 forms designer allows users to build multiple forms for a single item and use to selection rules to present different forms to the user based on context. We bound these new forms to the new classes we created in the first session.
In the next webinar in the series we will shift direction slightly to demonstrate the Intercept 4.0 workflow designer and engine. The webinar will focus on how to use the workflow designer to build a state and transition model for tasks which will include various workflow actions and conditions to enforce and automate the overall development workflow. To provide the proper background for the demonstration we will also discuss the Intercept issue and task model that allows single issues to be decomposed into a set of assignable tasks.
This third webinar will be scheduled for February. To sign up now send an e-mail with your request to John Lockhart at: or contact Elsinore Sales at: .
Sign Up Now for February’s Best Practices Brown Bag Webinar
February’s Brown Bag Webinar, February 24th, Noon to 1:00 p.m. Eastern will cover the workspace options available to Visual Intercept Web users.
To register for the webinar, please contact Reid Bodford at , or call 1-866-866-0034, ext. 416. Our best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Sean White, at .
Tech Tip: Getting the Most Out of Your Visual Intercept Workspace
Depending upon the options allowed by the Visual Intercept Administrator, Visual intercept Web users can enable certain display preferences to personalize their Visual Intercept Web workspace.
This month’s tech tip covers the options that Visual Intercept Web users can select in order to enable those settings that create the workspace in which they feel most comfortable.
More Information
For more information about Elsinore and Visual Intercept products, please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.
©2005 Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.
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