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"When Ten Thousand Villages Canada asked my IT consulting firm to support their computer systems it quickly became evident that we needed to communicate efficiently and effectively with both their head office and all of their stores across the country. Visual Intercept is the tool we chose to help us with this task and has revolutionized the way our two organizations work together. We are using Visual Intercept to record both software and hardware support issues. The Visual Intercept Notification tools allow key people in both organizations to receive issue information directly relevant to them in a timely fashion. Our venture into Visual Intercept has been so successful that we are looking into incorporating it into non IT business processes in the near future."
Paul Janzen
PeaceWorks Computer Consulting
...we would love to hear your story at
The Visual Intercept User Forum is Now Available
A new user forum has been created for Visual Intercept users. Hosted by CM Crossroads, an extensive online community for information about software configuration management tools and best practices, the user forum is a place for the Visual Intercept user community to exchange tech tips, customizations, insights, and best practices for using Visual Intercept. Elsinore looks forward to using input from the forum to gain additional insight into how we can continue to improve our products and services to better meet the needs of our customers.
Elsinore Product Manager John Lockhart will serve as the forum moderator. For registration information click here.
Elsinore Web Relay Customer Support Site Open for Customers
We are pleased to announce the creation of an Elsinore Web Relay Support site to better serve our customers current on support and maintenance. The Web Relay Support Site will allow Elsinore customers to enter new support incidents directly into the Elsinore Customer Support database, check progress on all current support issues,update existing support issue descriptions, and have final signoff on the closure of all support issues. The Web Relay Support site will take full advantage of Visual Intercept Notifications to notify customers when an issue has been entered, and then inform customers when the issue has been worked to conclusion and placed in a "proposed closed status". Customers will be able to view all support issues entered by their organization simply by logging on to the Web Relay Support site.
As an additional value, the Web Relay support site will also allow access to the Customer Support Knowledgebase. This knowledge base will list all currently known software issues with Visual Intercept products as well as provide information on Visual Intercept updates.
Customers are being added by request to the Elsinore Web Relay Support site. If you would like a userID and login to our new customer support site, please contact us at .
Elsinore Named One of North Carolina’s Fast 50
We are proud to announce that Elsinore Technologies has been named one of the fastest growing technology companies in North Carolina by Deloitte & Touche in its Technology Fast 50 program. We would like to thank our customers for making this honor possible. To learn more about our inclusion in the Fast 50 program, click here.
Sign Up Now for September’s Best Practices Webinar
Several Elsinore customers are currently using Visual Intercept Web Relay as a customer support tool and many others have asked about it. This month’s Brown Bag Webinar, September 18, noon to 1:00 p.m. EST, will focus on using Visual Intercept Web Relay as a customer support tool, using the Elsinore Web Relay Customer Support Site as a case study.
Elsinore Technical Support Manager Rob Blech will demonstrate how the new Elsinore Web Relay Customer Support site is designed to function as a customer support tool and discuss the customization work that went into making the site ready for customer use. General best practices and strategies for using Visual Intercept as a customer support tool will be discussed, including: how to best organize your customers, login options for customers, using security to limit customers view of support data, and how to use effectively use Visual Intercept notifications to enhance the customer support process.
To register for the August 27 webinar, please contact Sara Gerber at , or call 1-866-866-0034, ext. 404. Our best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Rob Blech, at .
Tech Tip: Customizing the Spell Check Dictionary for Visual Intercept Web
Virtually every organization and every industry employs names and terminology not recognized by standard spell check dictionaries. Fortunately the spell checker in Visual Intercept Web and Web Relay offers you the ability to easily add new words to its dictionary.
This month’s tech tip describes how to add new words relevant to your organization to the custom dictionary. It also includes a custom dictionary of computer hardware and software terms you can quickly add to Visual Intercept Web.
More Information
For more information about Elsinore and Visual Intercept products, please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.
©2003 Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.
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