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"Visual Intercept has exceeded our expectations for incident tracking in every way. It has improved our productivity, customer service levels and budgeting accuracy. The integration with Microsoft Project has been a big hit with out Product Manager. We also appreciate the excellent customer service we consistently receive from Elsinore's sales and support teams."
Robert Blondin
Business Analyst
INFORM
...we would love to hear your story at
Complete an Elsinore Survey and be Entered to Win Visual Intercept Project
Although the majority of Elsinore customers use Visual Intercept for software development, we have an increasing number of customers interested in using Visual Intercept for other business processes.
Visual Intercept's flexible design and ease of use lend it toward use in product support, compliance issue management, general IT issue management, and other issue and work item tracking applications. By having multiple issue management and work item tracking functions on a single platform an organization can increase its productivity and return on investment (ROI).
In our ongoing effort to design products that reflect our customers' needs Elsinore would like to learn more about how your organization is currently using Visual Intercept as well as how your organization is looking to improve its issue management processes in other areas.
Please take a few minutes to complete this survey. If you complete the survey, you will be entered to win a license of Visual Intercept Project for your organization. The results will help us design our future product releases to better meet your needs. If you have any questions or comments about the survey, please contact Elsinore’s Product Manager, John Lockhart, at .
To take the survey, click here.
Reminder: Weekly Webinar Series Increased
Due to volume and public demand, Elsinore Technologies now offers two regularly scheduled webinars each week. Companies wishing to attend a hosted demonstration of Visual Intercept can now choose from multiple days and times during the week.
For information on upcoming webinars, please contact or dial 866-866-0034 option 1.
To sign up for a webinar, click here.
Sign Up Now for July’s Best Practices Brown Bag Webinar
This month's Brown Bag Webinar, July 28th, noon to 1:00 p.m. EST, will focus on the Visual Intercept Escalation module, which is a tool that escalates issues by automatically changing the status of an incident.
To register for the webinar, please contact Sara Gerber at , or call 1-866-866-0034, ext. 404. Our best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Sean White, at .
Tech Tip: Using the Screen Capture Utility
With the release of version 3.6, Visual Intercept Web and Web Relay have added the ability to capture screenshots from the Document tabs of the Incident, Project, and Contact documents. This feature enables a user to take a screenshot of an error message or other screen information, enter informative comments about the screenshot, relate it to a Visual Intercept document, and update it to their SharePoint documents folder or document directory without having to leave the Visual Intercept interface.
More Information
For more information about Elsinore and Visual Intercept products, please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.
©2004 Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.
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