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"Please inform the technical support group that they have been a pleasure to work with. Consider your company lucky, I bet it sure makes your job easier."
Keith LaHanko
Manager
The Revenue Markets, Inc.
...we would love to hear your story at
Visual Intercept 3.5 Is Now Available!
Elsinore is pleased to announce the official release of Visual Intercept 3.5. With its significant new functionality - including web-based integration to Microsoft Visual SourceSafe®, numerous user interface and navigation enhancements and new integrations - the Visual Intercept 3.5 enterprise issue management system increases work efficiency and enables issues to be resolved more quickly through real-time collaboration.
For more information about Visual Intercept 3.5, click here. To upgrade to or purchase Visual Intercept 3.5, contact: or call: 866-866-0034.
Sign Up Now for June's Best Practices Brown Bag Webinar
Visual Intercept users interested in the new features offered by the Visual Intercept Enterprise 3.5 release can learn more about these features at this month's Best Practices webinar. The webinar will be held on Wednesday, June 18, at noon EST.
Elsinore Technical Support Manager Rob Blech will introduce users to a selection of the new features offered by Visual Intercept Enterprise 3.5, as well as answer questions about the migration path to this release. Some of the new features highlighted will include:
- SCC integration through the web
- $PROMPT query for the web
- Require digital signature
- New custom fields (there are 420 of them!)
To register for the June 18 webinar, please contact Sara Gerber at , or call 1-866-866-0034, ext. 404.
As always, our monthly best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Rob Blech at .
Extending the Visual Intercept Platform for Executive Issue Management
Developers have known for years that Visual Intercept is an ideal solution for managing issues throughout the software development life cycle. Now, executive-level managers are starting to discover-and reap the benefits of - Visual Intercept in organizing their work and the issues affecting it to help increase corporate profitability and shareholder value.
Fred Brachman, president of management consulting firm Brachman Associates, Inc., will be working with Elsinore to help extend the executive issue management capabilities of Visual Intercept. Fred discovered Visual Intercept recently at Venture 2003, and says, "This is the first time in my 15 years as a management consultant that I have found a platform that will allow me to systematize my experience to help my clients increase shareholder value."
Fred will be speaking at the Elsinore Users' Conference in Raleigh on June 12.
Issue Management and ROI: Six Ideas
As part of our efforts to introduce CIOs and other executive-level personnel to the concept and benefits of enterprise issue management, we have written a white paper. This white paper explains six important principles that CIOs can follow to better manage the "white spaces" in their corporations through a systematic approach to enterprise IT issue management that fosters cross-departmental collaboration.
To obtain this white paper, click here.
Users' Conference Updates
It's only a couple of weeks until the Elsinore Users' Conference, which promises to be both educational and entertaining. We have added a lunchtime presentation from respected management consultant Fred Brachman, who will describe his approach and 15 years of experiences applying issue management processes and software to client projects, ranging from justifying IT investments to increasing shareholder value. Fred's presentation will include real-life examples of how champions of issue management in the Information Systems organization can make a significant impact on sales, profitability and shareholder value.
In addition, you'll have plenty of opportunities to speak with numerous other Visual Intercept users about their experiences, learn how you can leverage and maximize your Visual Intercept investment in Business and Technical track sessions-and enjoy an evening at a Durham Bulls game!
To find out more about the conference and how to register, contact our Users' Conference Coordinator, Sara Gerber, at , or call: 866-866-0034, ext. 404. We look forward to seeing you on June 12 and 13!
Tech Tip: Getting the Most Out of Visual Intercept 3.5
Visual Intercept 3.5 includes some standout features that you are sure to notice right away. Web-based Visual SourceSafe integration and spell checking are two examples. However, 3.5 also includes some very significant features that you might not notice right away, as well as some features that are much more effective when used in conjunction with other features. This month's Tech Tip highlights some of these new features and describes ways you can use them more effectively.
More Information
For more information about Elsinore and Visual Intercept products, please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.
©2003 Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.
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