April 2003

What our customers are saying...

"We have been up and running on Visual Intercept now for a week, and it's been a big hit, especially with our off-site developers. The support department has been great in responding to questions. Thanks to everyone at Elsinore for their assistance in getting us up and running."

Greg Marr
Senior Software Developer/Core Team Leader
CADKEY Corporation

...we would love to hear your story at

There's Still Time to Pre-Register for the Users' Conference-at a Reduced Rate!

Realizing that times are tough and travel budgets are tight, Elsinore has not only extended the pre-registration deadline for its first Users' Conference to May 2, we have also lowered both the pre-registration and regular registration rates. We realize that our success is dependent on your feedback, and we want to make this conference as compelling as possible so that many of you can attend.

The conference, which will be held at the Holiday Inn-Raleigh-Durham Airport in Raleigh, North Carolina, on June 12-13, 2003, is shaping up to be a great learning experience for Visual Intercept users. Many people have already signed up from such companies as Halliburton, Siemens and Allscripts, and we hope that you'll join us too!

To find out more about the conference and how to register, contact our Users' Conference Coordinator, Sara Gerber, at , or call: 866-866-0034, ext. 404.

Web Based Integration to Visual SourceSafe Now Available for Beta Testing

Elsinore Technologies is happy to announce that integration between Visual Intercept Web and Visual SourceSafe is now available as part of the Visual Intercept Web 3.5 beta 2. This integration allows Visual Intercept Web users to relate specific source file versions to incidents as well as check-in, check-out, get, add, and set working directories over an internet connection. Now remote users have the ability to relate specific source code changes to their incidents as well as perform all of the basic Visual SourceSafe operations without leaving the context of the incident data.

This is the last beta release before the official release of Visual Intercept Web 3.5, and includes all features, changes requests, and defect fixes included in the beta 1. Elsinore customers on active support and maintenance are eligible to test and provide feedback on the software prior to its release.

If you are interested in participating in the Visual Intercept 3.5 beta program, click here.

Sign Up Now for May's Best Practices Brown Bag Webinar

If you are interested in learning how to implement work flow rules through Visual Intercept, we invite you to sign up for this month's best practices session on status promotions, May 14, 2003, 12:00-1:00 EST.

This month's webinar will focus on implementing a status promotion model for your organization using Visual Intercept. Topics covered will include:

• Advantages of enforcing work flow through status promotions
• Best practices for designing status promotion rules
• Tips on using the status promotion editor to troubleshoot potential workflow problems and better understand your organization's overall workflow
• How to avoid common mistakes and problems with status promotions
• Using the status promotion roll back feature
• Best practices for modifying existing status promotions
• The relationship between notifications and status promotions

To register for the May 14 webinar, please contact Sara Gerber at , or call 1-866-866-0034, ext. 414.

Last month's webinar was a big success with great customer input and interaction and we encourage you to take advantage of this new forum for learning about Visual Intercept power user features. Further best practices webinars will be customer driven. If you have topic suggestions for upcoming webinars, please contact Rob Blech, at .

Has Your Visual Intercept Maintenance Program Lapsed?

Our records indicate that some of our valued customers purchased Visual Intercept and a Visual Intercept maintenance program from Elsinore in the past, but have not renewed maintenance. If you are still using Visual Intercept or have stopped using the product but still need a robust defect tracking or enterprise issue management platform, we would like to re-engage with you. Elsinore has made significant strides over the past several years, both as a company and in terms of expanding the capabilities of the Visual Intercept solution.

We would be pleased to introduce you to the latest version of Visual Intercept so that you can make an informed decision about this world-class defect tracking/enterprise issue management system. And, for the next 60 days, Elsinore is offering an amnesty program that will enable customers with lapsed maintenance to renew their programs and purchase the upgrade to the latest Visual Intercept release at a significant discount.

If you are interested in learning more about this amnesty program, please contact Sara Gerber at , or call: 866-866-0034, ext. 404. If you would like to learn more about the latest version of Visual Intercept, we invite you to contact Sara, attend one of our weekly webinars or walk through a Visual Intercept demo. To sign up and receive webinar logistics, click here. To access the demo, click here

Did You Know About Our Competitive Upgrades Program?

Elsinore's competitive upgrades program is more than just one of our best-kept secrets: it's a great way for you to get a more advanced defect tracking or enterprise issue management system at a better price! Just in the last month upgrades included Bugzilla and Compuware TrackRecord systems to Visual Intercept, and those customers are enjoying the benefit afforded by its extensive feature set, enterprise-wide capabilities and intuitive user interface.

"Once we cut our teeth on defect-tracking with Bugzilla, we were ready for a more robust and scalable platform. After thoroughly evaluating all of the leading vendors, Visual Intercept was a clear choice for us. Not only does it have a desktop and web interface, which our users demanded, but with the available SDK, Visual Intercept is very flexible and extensible." - Keith Murray, Tripod Data Systems.

If you are interested in learning more about Visual Intercept's competitive upgrades program, please contact the Elsinore sales department at: 866-866-0034 or e-mail: .

Tech Tip: How to Configure a Visual Intercept Web Site as a Secure Site

There is nothing unique about how you configure a Visual Intercept Web site as a secure site. However, if you have considered setting up a secure Visual Intercept Web site and are not sure how to proceed, this month's tech tip lays out all of the steps for you.

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