March 2004

What our customers are saying...

"Visual Intercept allows State National the flexibility to automate workflows for both software and non-software specific projects. The ability to use a web-based tool to streamline routing, email notification capability, cross-link incidents and track history will significantly reduce or eliminate paper distribution. While developing a similar system in-house could have been done, it would have been at a significantly higher cost and longer implementation period."

Mike Simmons
Applications Development Manager
State National Companies

...we would love to hear your story at

Elsinore Plans for Microsoft Visual Studio "Whidbey"

Elsinore is pleased to announce integration plans with the upcoming version of Microsoft Visual Studio "Whidbey". As a longtime member of the Visual Studio Industry Partner (VSIP) program, Elsinore has been building products integrated with Microsoft development tools since 1996. Elsinore's Enterprise Issue Management System integrates into Microsoft Visual Studio .NET 2003. This integration enables a development team working in Visual Studio .NET to access software development issues directly within the development environment, and track source code changes against issues using Visual SourceSafe over the internet. These integrations help even geographically dispersed development teams increase productivity and improve the documentation of their work.

"Microsoft is pleased Elsinore will support Visual Studio 'Whidbey'," said Prashant Sridharan, senior product manager in the Developer and Platform Evangelism Division at Microsoft Corp. "Elsinore's solution enables our mutual customers to effectively manage issues throughout the development life-cycle."

To read more, click here

Elsinore Increases Weekly Webinar Series

Due to volume and public demand, Elsinore Technologies has added an additional webinar to our weekly series. Companies wishing to attend a hosted demonstration of Visual Intercept will be able to choose from two days and times beginning the week of March 29, 2004.

Here is what one of our customers had to say about the webinar:

"It was clear to me from the webinar that the web version now has all the functionality I have benefited from on the desktop. The webinar was a very helpful forum for getting us up to speed on what's new. We are anxious to upgrade."
Greg Kremer
Manager of Helpdesk Operations
Primevest Financial Services

For information on upcoming webinars, please contact or dial 866-866-0034 option 1.

Leveraging Visual Intercept Web Relay

Do you ever wish your customers could log their issues, defects, or feature enhancements directly into your Visual Intercept tracking system?

Would it be beneficial to allow your customers to check the status of their issues at their convenience?

Would you like to integrate your partners and consultants into your incident management process?

If you answered yes to any of these questions, you should consider closing the loop by adding Visual Intercept Web Relay to your Visual Intercept Enterprise investment.

Visual Intercept Web Relay allows for users to log on through a web portal and enter issues or feature enhancements into Visual Intercept. As these items move through the work flow, they may receive e-mail notifications informing them of progress that has been made. At any time, Web Relay users can log in to check the status of issues they have reported, or add additional information such as descriptions, specifications and screenshots. Web Relay is competitively priced and licensed for rollout to groups of any size.

Currently we are running a promotion for both new and existing customers that are not using Web Relay or for customers who may want to upgrade from Web Relay Silver to Web Relay Gold.

For more information, please contact or call 866-866-0034 option 1.

Sign Up Now for April's Best Practices Brown Bag Webinar

Mark your calendars now to get a sneak preview of the upcoming Visual Intercept service release during the April Brown Bag Webinar. New features include screen capture capability, spin buttons to advance or reverse documents in a list view and integration with Microsoft Sharepoint services. This webinar will take place on April 21st, 2004 from Noon-1:00 pm EST.

To register, please contact Sara Gerber at , or call 1-866-866-0034, ext. 404. Our best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Sean White, at .

Tech Tip: Modifying Visual Intercept Web Tool Tips

If you are introducing new users to Visual Intercept Web or Web Relay or have added custom fields, you may want to consider using Visual Intercept Web tool tips. Tool tips allow you to configure a custom message that will appear when a user moves the cursor over a field label. This allows you to help your users better understand the meaning of a field and the data it may contain. This month’s tech tip steps you through enabling tool tips and configuring your own messages.

More Information

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