February 2004

What our customers are saying...

"In the past three months we have begun rolling out use of Visual Intercept.... On several occasions Elsinore Technical Support's timely and knowledgeable responses have been vital to the success of this deployment effort. Their ability to get to the underlying business issues instead of just the "error message" is vastly appreciated."

Gregory E. Wilkerson
Quality Assurance
Fremont Investment and Loan

...we would love to hear your story at

Interested in Participating in the Visual Intercept 3.6 Beta Program?

Elsinore Technologies is preparing a 3.6 service release that will include several significant new features. These features will include:

• Integration to Windows SharePoint Services for robust document management capabilities
• The ability to have custom fields as a display option in item list views
• The ability to limit a user’s access to Web Relay only
• Several minor navigation and user interface enhancements

If you are interested in testing and commenting on these new features prior to release, please apply to the Visual Intercept 3.6 beta program. The beta program is available to all Visual Intercept customers with active support and maintenance. If you are interested in the program or have any questions about the release, please contact Elsinore’s Product Manager John Lockhart at: .

Elsinore to Participate in NCEITA’s 10th Annual Information Technology Forum

Elsinore Technologies will be participating in the North Carolina Electronics and Information Technologies Assocation’s (NCEITA) 10th Annual Information Technology Forum, A CEO Conversation: Insight to Innovation. This forum, North Carolina’s leading forum for IT Industry decision makers, will bring together 350-400 Senior Corporate executives (including Elsinore’s Ray Allen), innovators of cutting-edge technologies, business developers, and industry visionaries, for debate, discussion and networking.

The conference will be held March 17, 2004 at the Embassy Suite Hotel in Cary, N.C. If you plan on attending, please stop by the Elsinore booth. We look forward to seeing you there.

Switch to Visual Intercept

In response to customer requests, Elsinore Technologies is making a special offer to organizations (and to departments within customer organizations) currently using commercial or freeware issue/bug tracking products other than Visual Intercept. If another department in your organization is using such a product and is not completely satisfied with its performance, Elsinore Sales would like to offer special incentive credit towards a Visual Intercept purchase. For more information on this exciting offer, please contact us at 866-866-0034 or .

Sign Up Now For March Best Practices Webinar

If have you are interested in customizing the appearance of Visual Intercept Web, be sure to sign up for the March Brown Bag Webinar, March 17, 2004, Noon-1:00 pm EST. This Webinar will cover changing the position of custom fields using cascading style sheets, hiding fields, hiding tab names, changing colors in the Web Interface, and other layout tips.

To register for the March 17th webinar, please contact Sara Gerber at , or call 1-866-866-0034, ext. 404. Our best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Sean White, at .

Tech Tip: Multi-Site Web Support

If you are using Visual Intercept Web, there are some instances where you may need to support more than one Visual Intercept Web site. This month’s tech tip shows you how to simplify your Visual Intercept Web site maintenance by using Visual Intercept’s multi-site support capability.

More Information

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