| FEATURE |
Enables you to: |
| Project oriented |
Organize and report on incidents within an intuitive hierarchy of projects and sub-projects. |
| Automatic e-mail notification with fully customizable rules |
Notify individuals and groups of specific incident status and assignment changes with e-mails that include incident links. |
| Process control |
Control incident workflow on a per-project, per-user basis |
| Document Security |
Control read, insert, update and delete privileges to incident information on a per-project, per-user basis |
| Distinct Hardware, Contact, Project, and Account objects |
Track all contextual information about incidents, including contact information, system configurations and fiscal responsibility |
| Print what you see "report generation" |
Produce ad hoc reports based on criteria that can be defined and modified quickly |
| VBA (Visual Basic for Applications) enabled |
Using the same VBA platform embedded in Microsoft Office, build custom business rules, tools, and integrations to other products. |
| Version Control Integration |
Define the relationship between an incident, the code that caused the incident, and the code that resolves the incident. Intercept supports integration to Visual SourceSafe, ClearCase, Perforce, SCC compliant systems, and more. |
| Integration into your productivity tools. |
Access your issue management directly within:
• Visual Studio .Net
• Visual Studio 6
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint |
| Mass-update for multiple documents |
Save time and eliminate repetitive tasks using Intercept’s innovative mass-update menus. |
| Incident to Incident relationships |
Track simple to complex relationships between incidents and across projects |
| Document attachment |
Relate documents, screenshots, log files, URLs, and other support information to incidents. |
| Query tools |
Create, save, and share simple to complex queries using the Visual Intercept Query Builder and Query Wizard. |
| $PROMPT queries |
Using this unique feature, build queries that prompt for unique values each time they are run |
| True multi-document interface |
Effective incident management involves incident to incident comparison and evaluation. Intercept is the only product that allows you work with multiple documents at once. |
| ODBC backend database |
Use Access, SQL Server, Oracle, Sybase, or any other ODBC-compliant RDBMS |
| Three-tier architecture |
Scale your incident management system to support hundreds of simultaneous users, and maintain superior performance |
