Elsinore Technologies, a software solution company, anticipated the growing need for a centralized system of tracking the defects discovered during software development and maintenance. Seeing that Microsoft® Corporation had yet to fill that niche, Elsinore set out to build an incident management system for Windows developers.

In 1996, Elsinore introduced the Visual Intercept™ suite of defect tracking tools and quickly captured the industry leadership position for incident tracking in the Microsoft development environment. Elsinore built a strong relationship with Microsoft and tailored both its product design and market position to complement Microsoft’s installed base of productivity and developer tools, including Microsoft Office, Project and .NET initiatives.

During the past two years, as users increasingly demanded full-scale issue management solutions with enterprise-level scalability, integration and management capabilities, Elsinore listened. Today, Elsinore Technologies is more than just a provider of bug tracking or IT project coordination tools. Elsinore’s Visual Intercept enterprise issue management software solutions address the need for managing the unforeseen events that can occur throughout an enterprise at any stage of any project.

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Visual Intercept is the only enterprise issue management solution designed from the ground up to integrate with all Microsoft development and productivity tools. Featuring out-of-the box capabilities, an intuitive, project-oriented interface and robust functionality, Visual Intercept tracks such issues as design flaws, change requests, a team member’s unforeseen absence and other unexpected events in a fully customizable, scalable and extendable system.