September 2002

What our customers are saying...

"The new Status Promotion graphical designer provides an easy-to-use and easy-to-visualize method for both designing the status promotion model and presenting the finished model to Visual Intercept managers and users. Updating the model to reflect our business workflow is now simpler and more transparent - nice work!"

Richard Ashford
Director, Intactix NPD
JDA

...we would love to hear your story at Webinar Series

Additional Visual Intercept Reports Provide Information Any Way You Want It

Elsinore Technologies is pleased to announce that 28 additional report formats are now available for download. Using incidents or other Visual Intercept documents, these reports generate information from your Visual Intercept application in formats designed for particular types of tasks and users. New report formats include source code control manifests, incident metrics and signoff sheets.

Customers with active support and maintanence may download these reports by visiting our product updates section on the Elsinore Technologies' website.

You Asked, We Delivered: Time-Based Escalations

Many of our customers have broadened their use of Visual Intercept beyond standard software defect tracking to areas such as customer support and help desk. A number of these users have asked for a mechanism that can accommodate a time-based escalation model in addition to the event-based model that has always been a core component of Visual Intercept. Based on that feedback, Elsinore now offers an add-on module to address that need. Since this is the first version of the module, we are actively looking for early adopters who can provide us with feedback that will allow us to improve upon it to better meet the needs of our customers. If you are interested in participating in this program or if you would like to see a demo to determine the fit for your environment, please contact Mike Furst in our sales department at 866-866-0034 x425 or

Making the Business Case for Investing in Visual Intercept

How frequently do you release software, and what is the monthly value of delivering your software sooner?

• How much longer do your software development and other work issues take to resolve than they should? Do you know why?
• How many and what types of work issues are falling through the cracks due to lack of documentation and/or a proper platform for managing issues?
• How much more business could you win if you were communicating directly with your customers using a collaborative platform?

If you don't know the answers to these questions, or, worse yet, have never even considered them, then your company is losing money-the last thing it needs to be doing in this difficult economy. Securing the tools needed to add efficiencies to your business processes that will save your company money and maximize existing resources is crucial; however, Elsinore recognizes that building a proper business case is an important-and often required-first step in doing so.

To assist you in these efforts, we have created a document about the business benefits and rapid ROI of using Elsinore Technologies' Visual Intercept Enterprise software as an enterprise work management tool, rather than merely as a defect tracking tool. We believe that most companies use a defect tracking tool solely for managing software bugs, without considering how it can add value throughout the enterprise and, ultimately, to the organization's bottom line, by being implemented as a work management solution. By allowing users to identify, share and address product and process issues across the enterprise and increase work efficiency through real-time collaboration, Visual Intercept provides immediate ROI for your entire business. Time, quality, money: Visual Intercept gives you all three. Our Business Case will show you how.

To find our more about the Visual Intercept Business Case and how it can help you, or to contribute your ROI success story, please contact or call our sales department at 866-866-0034.

Visual Intercept Goes Mobile

Want to be mobile with Visual Intercept? Then we invite you to join Elsinore Technologies' Visual Intercept Mobile Beta program! With Visual Intercept Mobile, sales, field, support and other on-the-go staff will be able to enter, edit, track and manage incidents using a wireless-enabled Personal Digital Assistant (PDA), Smartphone or other mobile device. Visual Intercept Mobile will streamline processes and improve customer service by allowing users to enter incident information at a customer's location. By providing real-time status information to sales and support staff, Visual Intercept Mobile will facilitate quicker identification, communication and resolution of various customer issues while ensuring incident database accuracy and currency.

As part of the Visual Intercept Mobile Beta program, your input will play a crucial role in shaping the capabilities of this exciting new product. If you are interested in joining or would like to find out more about this program, please contact Mike Furst at 866-866-0034 x425 or .

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Tech Tip: Weighted Incident and Project Metrics Using Visual Intercept

When you download the Visual Intercept Reporting Supplement you may notice the addition of three metrics reports: Report For Incident Submission Metrics, Report For Incident Prioritization Metrics, and Report For Incident Throughput Metrics. This week's Tech Tip provides a tutorial on how these reports were designed to generate metrics based on incident weight values, how to use the reports for your own metrics, and how to best use this type of approach for your own metric formulae.

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