June 2002

What our customers are saying...

"Your support staff is great - very good - cannot say enough good things about them - been very, very, happy. Being in the service business ourselves, I can't speak highly enough about them… they've been superb."

Bill Budden
SW Engineering Manager
AMCO Automated Syste

...we would love to hear your story at Webinar Series


Elsinore is a Finalist in Microsoft's Business Value Partner Challenge

Elsinore Technologies was recently named one of 12 finalists from a field of 40 participants in the Microsoft® Project 2002 Business Value Challenge (BVC). This program assists participating Microsoft partners in learning and building business solutions using Microsoft Project Server 2002, Microsoft Project Professional 2002, and Microsoft Project Web-Access Server 2002, and highlights partners' successful solutions. Working with iN DEMAND, which is currently implementing Visual Intercept Project in conjunction with Microsoft Project 2002, Elsinore created a product demo that we showed to a Microsoft judging panel on June 12. We were chosen as a finalist during the Microsoft Project Partner Technical Briefing last week, and we will demonstrate our solution during Microsoft Fusion 2002, a partner event which will be held July 12-15 at the Los Angeles Convention Center.

"Elsinore Technologies should feel extremely proud to have competed for, and won, a finalist position in the Microsoft Project 2002 Business Value Challenge," said Chris Capossela, general manager of the Microsoft Project business unit. "The judging panel chose each finalist's solution for its unique project management offering, market viability, integration of Microsoft Project with other applications and implementation of the new features in the enterprise product line."

"We worked hard to deliver a robust and feature-rich solution for the Microsoft Project 2002 BVC, and we are extremely pleased to be recognized as a finalist," said Daniel Soper, president of Elsinore Technologies. "The Challenge allowed us to learn Microsoft Project Server and Professional intimately, and our enterprise clients will benefit greatly from our early development and knowledge of these new products."

If you would like to learn more about Visual Intercept Project, please contact .


Letter From the President

On behalf of Elsinore Technologies, I would like to take a moment to thank all of you for your continuing support and patronage. Your response to our latest release, Visual Intercept 3.0, has been overwhelmingly positive.

We are actively engaged in the development of our first service release for 3.0. This release will include many more features and extended functionality based on your responses. We anticipate at least one more release beyond that prior to the announcement of our next product offering.

Our focused response to your needs and desires has driven us to provide you with a full-featured, web-based, cost-effective application that has recently been integrated with other products. This award-winning, best-of-breed approach will continue to provide a powerful method of keeping you IN THE KNOW.

In addition, several of you have taken the opportunity to expand the use of Visual Intercept into other areas of your organization. Designed for this kind of expansion, Elsinore's Visual Intercept is the perfect application for Portfolio Issue Management. We have heard terrific stories of companies using Visual Intercept for processes in audit compliance and clinical trial issue tracking along with the use of Visual Intercept Web Relay to link their customers into the project loop.

Elsinore is in its seventh year of operations and continues to remain a profitable technology company in an ever-challenging marketplace. Our stability and leadership in software defect tracking and most recently, Portfolio Issue Management, will allow us to continue a strong partnership that meets your business needs.

From each of the team members at Elsinore Technologies, we say thank you for your continuing support and valuable contributions.

Daniel E. Soper
President


How Much Do You Really Know About Visual Intercept Web Relay?

For those of you not familiar with Visual Intercept Web Relay, think of it as the most cost-effective tool available to manage issues with the ultimate QA department: the end users of your applications. Visual Intercept Web Relay allows an unlimited number of external users to submit incidents, track status and be notified on an as-needed basis of changes to those issues relevant to each user. Typical users include other internal departments-such as sales, marketing and management- internal end users of applications and external customers and partners.

Elsinore recently developed a computer-based training module that provides an overview of Visual Intercept Web Relay and detailed usage instructions for existing customers. Whether or not you are an existing Web Relay customer, we encourage you to take a look at this presentation to see the user-friendly, full-featured Web Relay interface for yourself. We can also offer customized versions of this tutorial to more closely reflect the way your organization may be using or wish to use Visual Intercept Web Relay.

If you are interested in learning more, please contact your sales representative at .

View the Visual Intercept Web Relay Online CBT

And The Winner Is…

Carolyn J. White, Program Control of The Logistics Company based in Fayetteville, NC, was the winner in Elsinore's HP Jornada 568 Pocket PC promotion. Congratulations to Carolyn and everyone who participated in our contest.


Tech Tip: Changing the Location of Custom Fields in Visual Intercept Web 3.0

In addition to allowing custom fields to be placed on an separate tab, Visual Intercept Web 3.0 allows you to place custom fields on the document header, where they are always visible. Placing custom fields in the document header is particularly useful when you have a small number of custom fields that don't require a separate tab. However, in order to use this feature most effectively, you will need to choose how you would like to position these fields. This month's Tech Tip describes how you can use Visual Intercept Web's style sheets to achieve total control over custom field layouts.

More Information


For more information about Elsinore and Visual Intercept products please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.© 2002

Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.

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