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"We decided to replace Rational ClearQuest with Visual Intercept because we found it easier to use and administer, and it had more robust reporting capabilities. The tight integration with Microsoft's development environment was also a major factor in our decision to move to Visual Intercept."
Andy Sturm
Vice President, IT Development
Onyx Acceptance Corporation
...we would love to hear your story at Webinar Series
Webinar Series
Elsinore kicked off its webinar series on April 11th and 12th with an in-depth look at Visual Intercept Enterprise Suite 3.0 and Visual Intercept Enterprise Project. Turnout was great: more than 40 attendees, consisting of long-term customers, new customers, and future customers.
The feedback we received was extremely positive, especially regarding the opportunity for prospective customers to hear from some of our existing customers as to how they have been successfully applying the solution."By attending Elsinore's Webinar presentation of Visual Intercept, I was able to get a true end-user perspective on the product," said Carol Carter, Business Analyst, USF Processors. "Hearing questions from existing customers helped me to understand the practical usage(s) of the software and appropriately apply it to the situations in which my company intends to implement it. Additionally, the webinar allowed me and my colleagues to view the product in the comfort of our office and discuss its applicability to our project amongst ourselves as the demo was taking place. This was a great opportunity to see the functionality that the product has to offer, as well as learn of its usage throughout other companies."
Our existing customers found the opportunity to review the latest version of Visual Intercept to be quite helpful, and they were able to validate that the latest web offering now has all of the features they have been utilizing in the desktop product. "It was clear to me from the webinar that the web version now has all the functionality I have benefited from on the desktop. That was a very helpful forum for getting us up to speed on what's new. Elsinore has certainly made great strides with 3.0. We are anxious to upgrade." noted Greg Kremer, Manager of Helpdesk Operations, Primevest Financial Services.
While many companies are migrating to a more web-centric environment, the opportunity to implement Visual Intercept Enterprise 3.0 software using a single price, dual access license is proving valuable in helping users make that transition.
If you would like to attend one of our weekly Visual Intercept Enterprise 3.0 webinars, please contact .
Customer Web Relay Site
As a part of our ongoing effort to obtain the customer feedback and insights that are so important to the success of Visual Intercept and our customers, Elsinore Technologies is now hosting a Visual Intercept Web Relay site.
This site, which is available to all users of Visual Intercept products, provides Elsinore's customers with a fast, efficient, and intuitive method of registering feature and change requests, defects, and other inquiries. In addition to providing Elsinore with valuable feedback, users of the site will be able to track the status of their issues and receive notifications when their issues have been reviewed.
We invite you to access our Customer Web Relay site by going to http://feedback.elsitech.com. If you have any questions or comments about the new site, please contact our Customer Support Manager, Rob Blech, at: .
Customer Feedback
Partner Activity
Elsinore Names Patriate as Asia-Pacific Regional Distributor
Elsinore is pleased to announce the appointment of Patriate as the Asia-Pacific Regional Distributor for our flagship product suite, Visual Intercept. This partnership will enable Elsinore to continue delivering quality sales and support services to all customers in this growing region. With Patriate as a proactive sales and support channel, customers in the Asia-Pacific region will benefit from:
- Quicker support response as a result of favorable time zones
- Availability of regional training and consulting services
- Greater access to other customers' experiences
- Closer monitoring of customer requirements
- Local currency transactions for Australian customers
"We are extremely impressed with the folks at Patriate," said Dan Soper, President of Elsinore Technologies. "In a few short weeks, they have shown tremendous commitment to understanding our product, our company, our customers, and our plans for the future. We are completely confident that Patriate is the right partner to help us manage the explosive growth we are now experiencing as we transition our product towards enterprise issue management."
More Information about Patriate
Tech Tip: Migrating to Visual Intercept Enterprise 3.0
Now that Visual Intercept Enterprise 3.0 is about to ship, you may already be planning to deploy the new product in your production environment. This month's Tech Tip is designed to address any questions you may have about how the new product will integrate into your existing environment and function with your existing data, custom queries, and notification rules. Visual Intercept is designed to make the upgrade process as simple as possible, and understanding how the process works should help you avoid any unnecessary work.
More Information
For more information about Elsinore and Visual Intercept products please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.© 2002
Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.
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