Elsinore Technologies - Newsletter March 2002

March 2002

What our customers are saying...

"Our imperative was to get up and running quickly, yet we didn't want to compromise on features or functionality. We needed a defect tracking system with tight integration into all our Microsoft tools, and we needed it yesterday. We considered how much it would cost and how long it would take to build it ourselves. We then looked at the top five - Visual Intercept was the best - it's what I would have built."

Steven Hatfield - Systems Specialist
Mark Hunter - Manager of Information Technology
MassMutual Settlement Solutions

What our partners are saying...

"...it is such a cool addition to Microsoft Project, I don't know where to begin. Ever wondered about issue tracking? Incident documentation? Reporting? I saw demos that blew me away today. Powerful but easy to use."

Mark Lundy
Microsoft Consulting Services (MCS)
Financial Services Group

...we would love to hear your story at

Elsinore Founding Member of Raleigh MPUG

Elsinore has joined with Microsoft to sponsor the creation of the Raleigh chapter of the Microsoft Project Users Group (MPUG). Rob Blech, Elsinore's Customer Support Manager, has been named an officer. The kickoff meeting will take place at the Raleigh Microsoft office on May 16th, 2002. For more information about the Raleigh chapter of MPUG, you may contact Rob at .

More Information About MPUG

Visual Intercept 3.0

Elsinore Technologies is pleased to announce that Visual Intercept Web 3.0 is on schedule for final release in April, 2002. This effort has been aided in no small part by the product's beta testers and the members of the Elsinore Technologies Customer Advisory Group. Incidents logged by our beta testers have helped Elsinore catch important defects and provide consensus on elements of the feature set. Feedback from the Customer Advisory Group has provided insight into the product design from experienced users of Visual Intercept as well as confirmation that the new product is meeting its objectives.

Elsinore is pleased with the reception the product has received and the use our customers are making of it. In demonstrations, the product has elicited a very enthusiastic response from existing customers as well as those new to Visual Intercept. In addition, some Visual Intercept users are already implementing Version 3.0 in production environments.

If you want more information on Visual Intercept Web 3.0 or would like to try it yourself, contact Elsinore Sales at 866-866-0034. We also initiated our 3.0 webinar series this month with great success. If you would like to participate in future webinars, please contact Jason Soper at .

Putting Customer Insights To Work

Elsinore Technologies held a Customer Advisory Group meeting on February 27, 2002. The Group provides a forum for a cross-section of Elsinore Technologies' valued customers to suggest improvements to Visual Intercept and to share their experiences using and customizing their software.

The meeting yielded a wealth of information, including:

Users are having their internal partners and customers use Visual Intercept Web Relay to bring them into the quality assurance process and enable faster response to incidents.

Users reported numerous ways they have customized Visual Intercept, such as:

developing custom bug notification processes;modifying Web Relay to create an internal software order form;
creating a single login area;
building a mass customization feature;
integrating the accounting system with Visual Intercept to bill customers more accurately and efficiently.* Users requested more reporting and routing capabilities.

For those Advisory Group Members who are participating in the 3.0 beta, the feedback was extremely positive with emphasis centered on ease of use, improved UI, and performance.One of the Customer Advisory Group's most important functions will be providing insights for the design of Elsinore's future Visual Intercept releases. If you are interested, please respond via email to our Vice President of Sales and Business Development, Jim Goldfinger, at .

Partner Activities

Elsinore Names IBT Master Reseller for the European Market

In response to our European customers and in recognition of the increasing need within the European community for Enterprise Issue Management, Elsinore Technologies is pleased to announce the elevation of Elsinore Technologies' European Affiliate, Intelligent Business Tools (IBT), to Master Reseller. With a wealth of experience in software development, sales, marketing and business development, IBT is perfectly suited to address our customers' needs and support the growing demand in the European Community for Enterprise Issue Management.

IBT, with strong roots in bespoke development, brings with it a Microsoft Certified staff also well versed in other technologies such as XML, Oracle and Java. The company early on recognized Visual Intercept as a conceptually superior Issue Management system and Elsinore Technologies as a company 100% focused on Enterprise Issue Management. IBT has been a valuable partner and responsible for the success of our European Visual Intercept customers, including Glaxo Welcome, NDS and BSkyB.

Introducing Program Planning Professionals (Pcubed, Inc.)

With our recent introduction of Visual Intercept Project (VIP), Elsinore now offers our customers the capability to have much greater oversight and control of projects they are currently managing with Microsoft Project. We also recognize that efficient and effective project management is about much more than software. To that end, we recommend our customers consider Pcubed, Inc., one of the world's largest companies completely dedicated to project management consulting.

"For years, many of our clients have been faced with the enormous dilemma of having to decide where to target their management processes and procedures," says Kelvin Murray of Pcubed, Inc. "Should they focus on planned activities through the use of project management and related software, or should they concentrate on unplanned events or incidents? The software packages available for each of these approaches simply did not work effectively together. Now, at last, through the implementation of an integrated Visual Intercept Project and Microsoft Project solution it is possible to treat BOTH areas with the equal weight they so desperately need."

Tech Tip: Five Ways to Configure More Effective E-Mail Notifications

Even when you are not logged on to Visual Intercept, things are happening that you must keep informed about. Visual Intercept's e-mail notification service will keep you in the loop. There are some simple concepts to make notifications a more effective tool within your organization as well as making setup more efficient.

More Information

For more information about Elsinore and Visual Intercept products please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.

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