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At RTS, after carefully evaluating several different defect tracking systems, we went with Visual Intercept. Being a Microsoft shop, we chose Visual Intercept because it fits well to the software development life-cycle we have, uses technologies we know and integrates with tools we use. The important issue for us is the minimum time spent on reporting a bug, and VI also appeared to have the most comprehensible user interface from all the products we reviewed.
Alexey Sukhorukov
Head of Development
Russian Trading System
...we would love to hear your story at
Congratulations to Relativity Technologies, Everdream, and Mutek Solutions, Visual Intercept customers who have recently been recognized in the ComputerWorld survey of the 100 leading emerging technology companies. We are proud to support these successful companies and look forward to seeing more of our customers on next year's list.
Elsinore would also like to thank Microsoft for the wonderful hospitality at ProjectWorld 2001 in San Jose. We were highly encouraged by the feedback to Visual Intercept Project, our integration to Microsoft Project. The benefits of applying the same oversight to project management as we have proven with product development were clearly validated.
Elsinore Technologies, Inc. is now accepting applications for beta testers of Visual Intercept Enterprise 3.0, our next generation, web-based interface to the Visual Intercept Incident Management System. Easier search facilities, more flexibility, increased scalability, and complete online administration are just a few of the new and enhanced features that will be available. Contact at 866-866-0034 for any questions regarding pricing, upgrades, support, and availability.
Beta Sign-up
To better serve our customers, Elsinore has partnered with Web Paradox to create online training material for Visual Intercept. As these modules are made available, customers will be able to extend Visual Intercept education to their entire organization on a timeline they control. An early prototype is available for your review at elsitech.webparadox.com. Please send your comments and any other feedback to .
Web Paradox, as an Elsinore partner, is also available to customers who may be interested in developing customized Visual Intercept training materials. Contact them directly at elsitech.webparadox.com
Maintenance Consolidation Program
In an attempt to simplify our maintenance program for our customers, we are instituting a maintenance consolidation program this month. Many of our customers have purchased licenses in batches with disparate maintenance end dates. In order to simplify the process, we would like to rationalize all licenses back to a January to December timeframe. As an enticement, we are offering a 15% discount against whatever the prorated amount would be to cover maintenance through the end of December, 2002. For example, if a customer pays $2400/year in maintenance and is currently covered through August 2002, we would take the remaining months prorated ($200/month x 4 mos. = $800) and apply a 15% discount ($800 x .85 ) = $680 which would then extend the maintenance through the end of 2002.
50% Discount for Upgrade to 3.0
As many of you may know from our license agreement, customers currently on maintenance are entitled to purchase our latest release at a 50% discount to our standard upgrade pricing. The upgrade price is set at 40% of list without maintenance and 20% of list with maintenance. With maintenance currently at 17%, it is clearly in your best interest to get back on maintenance. With the added discount to start in January and version 3.0 just around the corner, there's no better time to do so. Contact at 866-866-0034 for any questions regarding your support and maintenance contract.
Visual Intercept Web Enterprise version 2.0.1.152 is now available for customers with active support and maintenance agreements. Notable enhancements include changes to access the server side web preferences to simplify security issues under Windows 2000, as well as changes in ASP error handling that could result in intermitant web hanging problems. We encourage Visual Intercept Web Enterprise customers to download this latest service release, even if they are not currently experiencing any problems.
To review the release notes go to the Read Me distributed with this release.
View Read Me
Download Service Release Now
When you install a Visual Intercept Web application, the installer will configure the web site with default web site options that are ideal for most environments. However, there are several settings you may want to change based on how your users use Visual Intercept Web. This Tech Tip reviews some settings you may want to modify to optimize performance based on the way your organization uses Visual Intercept Web.
More Information
For more information about Elsinore and Visual Intercept products please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.
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