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"We looked at a variety of defect-tracking and issue-management software before settling on Visual Intercept. It wouldn't be enough to only say that we've never regretted that decision- any time I think about it I'm thankful we chose VI. We went from tracking defects on paper forms to using VI, and the difference was like trading in a pogo stick for a Ferrari."
Mike Elliott
Quality Assurance Coordinator
Aksess, a Great Lakes Company
...we would love to hear your story at
Hosted And Managed Services For Visual Intercept Web Are Now Available
In response to customer demand, Elsinore Technologies is pleased to announce that hosted and managed services for Visual Intercept Web are now available through Springboard Managed Hosting. Based in Cary, North Carolina, Springboard Managed Hosting provides high availability solutions for their customers and works with companies ranging from large global enterprises to smaller regional businesses. The services provided by Springboard vary from fully outsourced managed solutions to customer managed co-location configurations. To learn more about this program, contact Kevin Williams at (866) 866-0034 x407 or .
Visual Intercept Offers New Features
Based on customer feedback, Elsinore now offers users the option of addressing their SMTP notification mail server by DNS name as well as IP address. The feature, part of an optional update, designated version 3.5.3, also supports "select all" capability for use with our mass update feature, and several other routine fixes. To obtain this update please visit the Visual Intercept Updates page. For more information about this update, please contact Elsinore Technical Support at: .
Customer Referral Incentive
We would like to extend an opportunity to our customers who provide us with names of their customers, suppliers or partners who could benefit from Visual Intercept. If the company you refer to us purchases Visual Intercept within 6 months of the referral, your Company will receive 1 named user license of VI Enterprise Suite 3.5 as a token of our appreciation.
To take advantage of this incentive, please contact Sara Gerber at or 919-532-0022 ext. 404.
Elsinore Holiday Hours
Elsinore Technologies will be closed for the holidays on Thursday and Friday, December 25th and 26th, and on Thursday, January 1, 2004. Normal business hours will be observed at all other times.
To all of our customers and their families, we wish you a happy holiday season!
Sign Up Now For December’s Best Practices Webinar
Many of our customers call with questions about moving a current installation of Visual Intercept to a new location. December’s Brown Bag Webinar , December 17, 2003, noon to 1:00 pm EST, will address these questions and discuss best practices for moving Visual Intercept Web or the Visual Intercept database to a new machine. Topics covered will include: backing up and moving related directories, different options for moving your Visual Intercept database, best practices for preserving customization, using multi-site Visual Intercept support to save deployment time, and setting proper security permissions.
To register for the December 17th webinar, please contact Sara Gerber at , or call 1-866-866-0034, ext. 404. Our best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Rob Blech, at .
Tech Tip: Incident Cloning
There are many instances where you might need to resolve multiple instances of a single kind of incident, e.g., a defect that occurs in several different products or code branches. This month’s tech tip describes how to use Visual Intercept’s new cloning feature to easily create and track multiple instances of a single type of issue.
More Information
For more information about Elsinore and Visual Intercept products, please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.
©2003 Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.
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