October 2003

What our customers are saying...

"I have worked with many defect tracking and software management products. Without question, Elsinore's Visual Intercept is the best that I have had experience with. With each release Visual Intercept just gets better and better. I was fortunate enough to attend the Visual Intercept User's Conference this past June. This conference only reaffirmed to me that Elsinore has a top-notch product, and a staff that is dedicated to providing software solutions for its current and prospective customers."

Kyle Hill
Systems Software Consultant / Interface Analyst
Allscripts Health Care Solutions

...we would love to hear your story at

Visual Intercept 3.5.2 Is Now Available!

We are pleased to announce the release of Visual Intercept 3.5.2. This release offers several compelling new features as well as minor fixes and customer change requests. These new features include new e-mail notification templates that allow users to generate uniquely formatted notifications based on incident status, incident cloning, enhanced mass-update capability for previously unavailable fields, and new date display options for clients. You may review new features and release notes describing all of the fixes addressed in Visual Intercept 3.5.2 in the readme.html.

As always, this service release is available free of charge to all Elsinore customers current on their support and maintenance agreements. Customers with current support and maintenance agreements may download this service release by visiting our Product Updates section.

If you have any questions about the release, please contact Elsinore technical support services at:

Elsinore Offers Site License Option

To satisfy customer demand for more convenient licensing alternatives, Elsinore is now offering the option of a “Site License”. Customers taking advantage of this option will be able to eliminate the work associated with compliance monitoring and will be able to more easily budget for future Visual Intercept use.

Under the current licensing model, some customers have not been able to take full advantage of Visual Intercept. With a site license, you will be able to extend Visual Intercept to other departments within your organization that would benefit from the Visual Intercept Issue Management System.

Customers who take advantage of a site license will be given a flat rate for Support and Maintenance with a maximum percentage increase for subsequent years. By selecting the site license option, you will be able to budget for Visual Intercept for several years out with no surprises.

If you would like more information, please contact Morgan Hefner at , or call 1-866-866-0034, ext. 402.

CM Crossroads Announces Partnership with Elsinore

CM Crossroads, the world's largest online community dedicated to configuration management recently announced a partnership with Elsinore to host online discussion forums for users of Elsinore’s Visual Intercept Enterprise Issue Management System. Examples of forum topics include ways for VI users to share their customizations, best practice suggestions, and the many uses for automated issue management.

To review CM Crossroad’s press release, click here.

Oracle Reports Now Available

A supplemental set of Oracle reports that resolve a reported incompatibility between Oracle and Visual Intercept Web 3.5 is now available for customers with current support and maintenance agreements. To download these reports click here.

Sign Up Now for November’s Best Practices Webinar

The release of Visual Intercept 3.5.2 has introduced some compelling new features to Visual Intercept. To get a head start on using these new features, sign up for November’s Brown Bag Webinar, November 19th, noon to 1:00 p.m. EST. The webinar will show users how to best utilize our new incident cloning feature, our new status driven notification templates, and new user date options.

To register for the November 19th webinar, please contact Sara Gerber at , or call 1-866-866-0034, ext. 404. Our best practices webinars are customer driven.

If you have a topic suggestion for upcoming webinars, please contact Rob Blech, at .

Tech Tip: Status Based E-mail Templates

The recently released Visual Intercept 3.5.2 includes support for unique e-mail notification content based on incident status. There are a number of ways you can use this feature to improve your user’s experience and your overall workflow.

More Information

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