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"With multiple projects going on all the time here at Servicelink, Visual Intercept has tied everything and everyone together so that nothing falls through the cracks. The e-mail notifications keep the relevant people involved informed of what is going on and what the next steps are in product development and defect tracking."
Jesse McKenna
Project Coordinator
ServiceLink, LP
...we would love to hear your story at
See What’s New In Visual Intercept 3.5.2
The Visual Intercept 3.5.2 service release is scheduled for release in mid October. To help our customers get the most out of this new version, Elsinore will be hosting a webinar on Monday October 13th at 2:00 PM EST to demonstrate new features and capabilities available in version 3.5.2. Incident cloning, support for conditional e-mail notification templates, and new mass update capabilities will be among the features demonstrated. If you are interested in attending the webinar, please contact Sara Gerber at: or 866-866-0034 x 404.
5% Discount on December Support and Maintenance Renewals Extended through October 15, 2003
Don't miss out on this great opportunity to save some extra money! With the recent Hurricane hitting numerous customers and causing systems to be down, we have decided to extend this offer through October 15, 2003. Don't forget your support and maintenance contract for Visual Intercept covers more than answering all of your technical support questions via e-mail and phone. It also makes you eligible for free updates and a 50% discount on all major upgrades.
To take advantage of this great savings opportunity, please contact Sara Gerber at: or at 866-866-0034 ext. 404.
Visual Intercept Users Conference Presentations Available
If you missed the Visual Intercept Users Conference this summer, you now have a chance to see some of what you missed. Power Point presentations from the Visual Intercept Users Conference are now available for customers with current support and maintenance contracts. The Presentations available include information on how to get more of Visual Intercept using the SDK and VBA integration, customizing the Visual Intercept Web application, and much more.
If you would like more information, please contact Sara Gerber at , or call 1-866-866-0034, ext. 404.
Elsinore Hosts Triangle Area MPUG Meeting
Elsinore Technologies sponsored September’s Triangle Area MPUG (Microsoft Project Users Group) meeting. The meeting, held on September 16th, 2003, featured a presentation on the new features of Microsoft Project 2003 by Microsoft Business Productivity specialist Skip Purdy. Elsinore Technologies and the Triangle Area MPUG group would like to thank Skip Purdy for his generous contribution of his time and for an excellent presentation.
Elsinore Technologies offers an integration to Microsoft Project called Visual Intercept Project that allows users to manage Microsoft Project tasks through the Visual Intercept issue management system. To learn more about how you can use Visual Intercept Project to manage your Microsoft Project plan, contact Morgan Hefner at , or call 1-866-866-0034, ext. 402.
Sign Up Now for October's Best Practices Brown Bag Webinar
In response to our customers' requests to make deploying multiple Visual Intercept Web sites easier, Visual Intercept 3.5.2 will feature a multi web site support from a single source feature. This month's Brown Bag Webinar, October 15th, noon to 1:00 p.m. EST, will demonstrate how this feature will allow Visual Intercept users to support multiple Visual Intercept web sites from one set of Visual Intercept .asp pages as well as providing best practices for deploying and maintaining multiple Visual Intercept Web sites. Topics covered will include: converting for customers with multiple web sites already implemented, alternatives for customers with customized web pages, and handling multiple documents, reports, and notification directories.
To register for the October 15 webinar, please contact Sara Gerber at , or call 1-866-866-0034, ext. 404. Our best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Rob Blech, at .
Tech Tip: Using Visual Intercept Studio
As more customers begin to use Visual Intercept Web and Web Relay exclusively, many users are unaware of Visual Intercept Studio and the ways it can be used in conjunction with other Visual Intercept products. This month’s tech tip is a refresher on using Visual Intercept Studio.
More Information
For more information about Elsinore and Visual Intercept products, please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.
©2003 Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.
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