August 2004

What our customers are saying...

" I have found Visual Intercept easy to use with minimal training required. Use of the product has improved documentation and communication about projects / incidents between IT and HRIS. As we become more familiar with the product we are customizing the work flow to meet our business processes and organization. To quote Life cereal commercials: "Mikey likes it!" "

Terry Mirachi
HRIS Manager
Black and Decker

...we would love to hear your story at

Windows XP Service Pack 2

As customers begin rolling out Windows XP Service Pack 2, there are inevitably concerns that certain applications in their environment may begin behaving in unexpected ways.

Elsinore Technologies, Inc. has tested Visual Intercept Enterprise with Windows XP Service Pack 2 and is pleased to announce that there are no known issues that would prevent Visual Intercept Enterprise from continuing to operate normally.

One new feature in Windows XP Service Pack 2 is the Personal Firewall. If you install Windows XP Service Pack 2 on a machine acting as a Web Server and activate the Personal Firewall, you will need to open Port80 in order for your users to be able to access the Visual Intercept Web applications.

If you have any questions or issues with Visual Intercept regarding Windows XP Service Pack 2, please contact Elsinore Technical Support at , or call 1-866-866-0034 option 2.

To learn more, click here.

Visual Intercept 3.6.2 Is Now Available!

Elsinore is pleased to announce that Visual Intercept 3.6.2 will be available on August 31, 2004. This release contains routine fixes and updates.

As always this service release is available free of charge to all Elsinore customers with active support and maintenance. Customers with active support and maintenance may download this service release by visiting our product updates page. For all other customers interested in this release, please contact .

If you have any questions about the release, please contact Elsinore technical support services at or call 1-866-866-0034 option 2.

5% Discount on December Support and Maintenance Renewals

Don't miss out on this great opportunity to save some extra money. If you are a customer with a Support and Maintenance contract that is due in the month of December 2004 you will receive 5% off of the invoiced amount if payment is received by September 30, 2004. If for some reason you are unable to take advantage of the September savings, you can save 3% off of the invoiced amount if the payment is received by October 31, 2004.

If you have not yet received an invoice from Elsinore Technologies, Inc., and want to take advantage of this promotion, please feel free to contact your Elsinore Sales representative, or Elsinore’s Sales Manager Morgan Hefner at .

Don't forget, the Support and Maintenance contract for Visual Intercept includes answering all of your technical support questions via e-mail and phone, as well as free updates and a 50% discount on all major upgrades.

Here is what customer Stephanie Beach, the SQA Manager of Eleven Technologies, says about Elsinore's Technical Support Staff:

"I have been extremely impressed with Elsinore's Technical Support Team. Besides answering my questions with exactly what I need, their follow-up far surpasses any other Support departments I have encountered. In addition, the Support team uses WebEx which allows them to see exactly the what I see. They are able to trouble-shoot and resolve issues quickly. It is a pleasure talking to a Support Team that really cares about your concerns and listens to your problems."

Reminder: Weekly Webinar Series Increased

Due to volume and public demand, Elsinore Technologies now offers two regularly scheduled webinars each week. Companies wishing to attend a hosted demonstration of Visual Intercept can now choose from multiple days and times during the week.

For information on upcoming webinars please contact or dial 866-866-0034 option 1.

To sign up for a webinar, click here.

Sign Up Now for September’s Best Practices Brown Bag Webinar

This month's Brown Bag Webinar, September 30th, Noon to 1:00 p.m. EST, will cover Visual Intercept notifications, this includes setting up rules and best practices for notifications.

To register for the webinar, please contact Reid Bodford at , or call 1-866-866-0034, ext. 416. Our best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Sean White, at .

Tech Tip: Moving Visual Intercept Databases

One of the more common calls to Elsinore Technical Support is from customers who want to move their current Visual Intercept database to a new server. This month’s tech tip will cover the steps involved in such a move.

More Information

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