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"We chose Visual Intercept largely due to its comprehensive feature set. It is important that our management team as well as our development team is able to easily participate in the refinement of our website and applications. Visual Intercept’s integration with Microsoft productivity applications, including Microsoft Outlook, makes it easy for all of our teams to interact using tools we are already familiar with."
Jim Vetter
VP Business Development
YellowPages Travel, Inc.
...we would love to hear your story at
Elsinore Support FAQ’s
Many customers have had questions regarding their Support and Maintenance Contracts. The following are the most common.
| Am I eligible for customer support? |
All Elsinore customers who purchase Support and Maintenance are eligible for support for the duration of their Support and Maintenance contract. |
| Is there a limit on the number of support requests I can make? |
No. As long as your support and maintenance contract is current you have unlimited access to Elsinore Support engineers. |
| How do I obtain the latest version of my Visual Intercept products? |
Customers current on Maintenance receive point release updates for free that can be downloaded by visiting our Product Updates section of our website. These updates typically are released each quarter and include standard bug fixes as well as feature enhancements.
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| When are Elsinore Support engineers available? |
Elsinore Support engineers are available Monday through Friday between 9AM and 5PM Eastern Time, excluding holidays. |
If you have other questions about issues not included in or beyond the scope of this FAQ, please contact Elsinore Technical Support Services:
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By phone: |
1-866-866-0034 option 2 |
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By email: |
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By support site: |
http://support.elsitech.com
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Registered customers only |
June Survey Results and VIP Winner
Last month we asked you to complete a survey that would allow us to find out more about the ways you are using Visual Intercept. We greatly appreciate the time respondents took to fill out the survey and found the results to be very useful.
The survey supported observations and anecdotal evidence that a large percentage of our customers choose and use Visual Intercept for processes other than software development – particularly for general IT issue management and product support. In addition Visual Intercept is being used for Sarbanes Oxley, ISO 9000 Compliance, 21 CFR 11, and EPA Compliance initiatives. We also received useful feedback on features that would help our customers further extend their use of Visual Intercept beyond software development.
All those who completed the survey were entered in a drawing to win a free license of Visual Intercept Project. The winner of the drawing was Joe Evangelisto of Titan. Everyone at Elsinore would like to congratulate Joe, and once again thank everyone who participated in the survey.
Reminder: Weekly Webinar Series Increased
Due to volume and public demand, Elsinore Technologies now offers two regularly scheduled webinars each week. Companies wishing to attend a hosted demonstration of Visual Intercept can now choose from multiple days and times during the week.
For information on upcoming webinars, please contact or dial 866-866-0034 option 1.
To sign up for a webinar, click here.
Sign Up Now for August’s Best Practices Brown Bag Webinar
This month's Brown Bag Webinar, August 26th, noon to 1:00 p.m. EST, will demonstrate customizing Crystal Reports for Visual Intercept. In order to create new reports or modify out of the box reports, it is required that users have a full version of Crystal Reports.
To register for the webinar, please contact Sara Gerber at , or call 1-866-866-0034, ext. 404. Our best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Sean White, at .
Tech Tip: Setting Visual Intercept Web Security
Visual Intercept Web and Web Relay are dependent upon several IIS and directory level configuration settings. Typically these settings will be set by the installer, but in some cases where the IIS server has been locked down or a user manually makes changes to the site these configuration settings may be impacted. This tech-tip describes the basic elements of security as they apply to Visual Intercept Web and Web Relay.
More Information
For more information about Elsinore and Visual Intercept products, please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.
©2006 Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.
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