June 2003

What our customers are saying...

"The Elsinore User Conference opened my eyes to even further possibilities for Visual Intercept, from the smaller scale of technical means to improve our current workflows to the macro scale of potential new applications for Visual Intercept within our company as a whole."

Mike Elliott
Quality Assurance Coordinator
Aksess, a Great Lakes Company

...we would love to hear your story at

Users' Conference held in Raleigh June 12-13, 2003

On behalf of everyone at Elsinore Technologies, we want to extend our thanks to all of the attendees of the first Elsinore User conference. The conference was a tremendous success due to the innovative and enthusiastic Visual Intercept users that were present. Attendee comments at the end of the session validated its' purpose...

"Overall, I enjoyed the conference and will leave with more ideas on how to use Visual Intercept. I am impressed with the staff's detailed knowledge of the product. Everyone seems to know it well as opposed to just a few."

"I really like some of the new features in 3.5 and am eager to get 3.5 up and running."

"The future direction of Visual Intercept looks great. You guys have a great approach to making it both flexible and looks like it is easy to configure."

Held in Raleigh, NC on June 12-13 the conference featured two days of presentation by employees and partners in addition to a trip to a Durham Bulls baseball game. Topics covered were:

• What's New in Visual Intercept 3.5
• General Tips & Tricks with Visual Intercept
• Best Practices for Status Promotions and Email Notifications
• Visual Intercept Issue Management "Increasing Stakeholder Value"
• Visual Intercept Beyond Software Defect Tracking
• Compliance Management and Visual Intercept
• Business Intelligence and Visual Intercept
• Functional Project Management & Visual Intercept - Issue Management Component of Sharepoint
• Use of SDK and VBA with examples
• Customizing Style Sheets and ASP Pages
• Use of Visual Intercept Web Relay
• Integrations with Microsoft Project-Visual Intercept in a Help Desk Environment
• Elsinore IMF Overview - "The Product of the Future"

Click here for a short synopsis of each presentation. If you would like a copy of the presentations please contact our Users' Conference Coordinator, Sara Gerber, at .

Tailoring Visual Intercept to Increase Stakeholder Value in your Organization

User conference attendees were introduced to ways of tailoring Visual Intercept to extend beyond its initial implementation, and thereby increase stakeholder value within their organizations. Elsinore's Professional Services is prepared to show you how Visual Intercept can be extended within your organization. Examples include creating unique views of information and workflows by department, and embedding links to Visual Intercept in your organization's existing applications to help close the loop from defect recognition to solution and minimize your re-work costs.

For more information on how to tailor Visual Intercept to your company's needs, contact our Professional Services team at .

Analyze Visual Intercept Data Using Databeacon

Elsinore and Databeacon announced the formation of a technology alliance to provide enhanced web reporting and analysis of Visual Intercept data at Elsinore's first annual Users Conference in Raleigh, North Carolina. Following the announcement, Databeacon OEM Sales Manager Rob Hayami was on hand to present an overview of the Databeacon product and its integration to Visual Intercept. Customer feedback was extremely positive, validating the need of many organizations for better analysis of Visual Intercept data.

The new Visual Intercept / Databeacon integration allows organizations to make better decisions about projects and operations. Databeacon's powerful OLAP engine transforms Visual Intercept data into a cube for self-serve graphical analysis. The data cube can then be shared with other Visual Intercept users and analyzed in the way most meaningful to them. The easy-to-use graphical interface gives users the ability to change views and charts in real-time.

When complete, the Visual Intercept Databeacon web reporting and analysis module will be accessible through Visual Intercept Web Enterprise interface as a separately licensed component. Elsinore is now accepting customers for this product's beta program. For more information on the new module or the beta program, please contact John Lockhart at .

Elsinore Forms Special Interest Groups

As a means to ensure that we continue to move our product suite forward to address the needs and interests of our customers, we have created a series of Special Interest Groups specific to creating additional value with Visual Intercept. The first round of SIGs include:

1. Enhancing Stakeholder Value with Visual Intercept
2. Project Management Issue Management with Visual Intercept
3. Compliance Management with Visual Intercept
4. Business Intelligence with Visual Intercept

Sign Up Now for July's Best Practices Brown Bag Webinar

This month's webinar, scheduled for July 16, noon- 1:00 p.m. EST, will introduce Visual Intercept users to the basics of creating $PROMPT Queries in the web and then demonstrate examples of powerful $PROMPT Queries. These examples will included queries that allow you to query for :incidents opened in a specific date range, incidents where work has failed to progress through a status indicating that work has been taking place, incidents related to a specific contact, and many more. The session will also suggest some best practices for using $PROMPT queries to make it easier to query for contacts when attaching them to incidents, and query for related incidents when relating incidents.

To register for the July 16 webinar, please contact Sarah Gerber at , or call 1-866-866-0034, ext. 414. Future best practices webinars will be customer driven. If you have a topic suggestion for upcoming webinars, please contact Rob Blech, at .

Visual Intercept Update Resolves Conflict with Microsoft Security Update

If you are using Visual Intercept Web or Web Relay and have installed the latest security update for Internet Information Server, you may have experienced a problem downloading attached documents. Click here to find out more about this and other issues addressed by this update.

Tech Tip: Modifying SourceSafe Check In And Check Out Comments

One of the features of Visual Intercept Web's integration to Visual SourceSafe is the ability to place check in and check out comments in the source file history. However, many users are not aware that these comments can be easily modified to suit your organization. This month's Tech Tip describes how to modify the XML template to customize the comments.

More Information

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