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"We continue to leverage Elsinore's Visual Intercept in our day to day software lifecycle management, code deployment and as well as internal and external incident tracking and resolution processes. Visual Intercept’s flexibility and extensibility enable us to quickly adapt workflows to address new requirements, and Elsinore's staff is always ready with advice and assistance when we need it."
Will Vaughn
Director, Technology Services
Finetre Corporation
...we would love to hear your story at
Visual Intercept 3.6 Is Now Available!
Elsinore is pleased to announce that Visual Intercept 3.6 will be available on April 30, 2004. In addition to routine fixes and updates, this version includes integration to Windows SharePoint Services for document management, an integrated screenshot utility, and several other new features.
As always this service release is available free of charge to all Elsinore customers with active support and maintenance. Customers with active support and maintenance may download this service release by visiting our product updates page. For all other customers interested in this release, please contact .
If you have any questions about the release, please contact Elsinore technical support services at: .
An Introduction to Visual Intercept and Windows SharePoint Integration
One of the significant new features of Visual Intercept 3.6 is integration to Windows SharePoint Services for document management. By greatly enhancing its document management capabilities the integration will allow our users to manage a wider variety of documents and processes using Visual Intercept.
However, because it is a fairly recent addition to the Windows platform, many of our users are unfamiliar with SharePoint and how it can be used within the context of issue management. This article will provide a brief introduction on how to use Visual Intercept with SharePoint and how it can benefit your organization.
To learn more, click here.
Sign Up Now for May's Best Practices Brown Bag Webinar
Several Elsinore customers are currently using Visual Intercept Web Relay as a customer support tool and many others have asked about it. This month's Brown Bag Webinar, May 20th, noon to 1:00 p.m. EST, will focus on using Visual Intercept Web Relay as customer support tool. General best practices and strategies for using Visual Intercept as a customer support tool will be discussed, including: how to best organize your data and effectively managing Visual Intercept Web Relay users.
To register for the webinar, please contact Sara Gerber at , or call 1-866-866-0034, ext. 404. Our best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Sean White, at .
Tech Tip: Setting up a Template for the Incident Description field
There may be instances where you want a user to enter specific information in an incident text field. You can help users enter the correct information by pre-formatting large text fields using a template. The same method can also be used to provide a template for the Description text field as well as the Workaround and Resolution fields.
More Information
For more information about Elsinore and Visual Intercept products, please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.
©2004 Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.
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