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"During our product evaluation process, Visual Intercept’s intuitive UI and structure immediately distinguished it from other issue tracking applications. The integration with source code control and our QA platform was also a key element in our decision-making process."
Brian Adkins
Assistant Manager, e-Business Solutions
EdFinancial Services
...we would love to hear your story at
Play a Role in Product Enhancements: Take the Web Relay Survey
The next major Intercept upgrade cycle will include a new version of Web Relay. As we begin work on the new version we want to get end user feedback on the kinds of enhancements which would make Web Relay an even more useful tool in your organization.
In addition to new features we are interested in knowing more about the current product features you find most valuable. Our goal is to use the results of this survey to enhance the simplicity and ease of use of Web Relay by focusing on the features most critical to our users.
To take the survey, click here.
Sign Up for the Fifth Intercept 4.0 Webinar
The Intercept 4.0 webinar series is designed to give our users a preview of major features of the new product. These webinars are also an opportunity for Elsinore to get some early feedback on the new product from experienced Intercept users.
In previous webinars we demonstrated the new workflow designer and engine. In the fifth webinar we will take an in depth look at actions, conditions, and triggers which are used in the workflow as well as for notification and conditional loading of custom forms.
This webinar will be held in April. To sign up now send an e-mail with your request to John Lockhart at: or contact Elsinore Sales at: .
Sign Up Now for April’s Best Practices Brown Bag Webinar
April’s Brown Bag Webinar, April 28th, Noon to 1:00 p.m. Eastern will cover troubleshooting techniques for Visual Intercept Notifications.
To register for the April webinar, please contact Reid Bodford at , or call 1-866-866-0034, ext. 416. Our best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Sean White, at .
Tech Tip: Troubleshooting Visual Intercept Notifications
Visual Intercept Notifications are dependant upon several facets of the product being properly configured. Failures in the delivery of e-mail notifications can be caused by:
- A Visual Intercept contact document not containing a valid email address
- An invalid notification rule
- The Visual Intercept Notification Service either is not running or may be improperly configured
- A problem with the SMTP server being used to deliver the email notifications
More Information
For more information about Elsinore and Visual Intercept products, please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.
©2003 Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.
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