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"SHCD has deployed Visual Intercept in order to proactively manage a large volume of business and technical issues. Although the initial deployment is targeted at internal use, we hope to extend Visual Intercept to our vendors and clients. Our primary objective in deploying Visual Intercept is a more streamlined issue generation, workflow and follow up process, resulting in increased productivity and higher value to SHCD’s clients."
Mark Horbal
Vice President, Information Technology
SHC Direct, LLC
...we would love to hear your story at
Elsinore to address Microsoft Project Users Group
On March 3rd, Elsinore Technologies will address the Microsoft Project Users Group in Charlotte, NC on the topic of benefits gained from the integration of Enterprise Project and Issue Management. Scott Baker, Elsinore’s Managing Director of Business Development and Strategic Alliances, will introduce the audience to the principles of both of these enterprise methodologies, the effects that unplanned events can have on the project planning process and business objectives, as well as how Visual Intercept and Visual Intercept Project can be used to mitigate the effects that real time tactical issues can have on the strategic project planning process.
In addition to the opportunity to learn more about Elsinore’s solutions and their applications, Dan Colby of ProComm Services has secured Professional Development Units for those attendees striving to attain PMP certification. So mark you calendar and plan to attend this event.
For details and the agenda, click here.
Sign Up for the Fourth Intercept 4.0 Webinar
The Intercept 4.0 webinar series is designed to give our users a preview of major features of the new product. These webinars are also an opportunity for Elsinore to get some early feedback on the new product from experienced Intercept users.
In the fourth webinar in the series we will take an in depth look at notifications. Intercept 4.0 features new and more flexible notification rules, an MSMQ based notification queue, and a new interface for managing and editing notification templates. The benefits of the new architecture will be reviewed in addition to the creation and editing of rules and templates.
The fourth webinar will be held in late March. To sign up now send an e-mail with your request to John Lockhart at: or contact Elsinore Sales at: .
Sign Up Now for March’s Best Practices Brown Bag Webinar
March's Brown Bag Webinar, March 24th, Noon to 1:00 p.m. Eastern will cover setting up Visual Intercept Notifications.
To register for the webinar, please contact Reid Bodford at , or call 1-866-866-0034, ext. 416. Our best practices webinars are customer driven. If you have a topic suggestion for upcoming webinars, please contact Sean White, at .
Tech Tip: Visual Intercept Notification Services
When managing an incident from conception to completion, it becomes imperative that all those who are involved in the incident life-cycle be kept up-to-date on changes to the incident status, the need for more information, or the final resolution of the incident. To insure that this happens, Visual intercept Enterprise includes a Notification Service that delivers email notifications to those users specified as being part of the incident life-cycle.
This month’s tech tip will cover configuring Visual Intercept Notification Services.
More Information
For more information about Elsinore and Visual Intercept products, please call 866-866-0034 or send email to . You may also visit our website at http://elsitech.com.
©2003 Elsinore Technologies, Inc. All rights reserved.
All trademarks are the property of their respective owners.
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