Functions
- IT Change Management
- IT Governance
- Regulatory Compliance
- HIPPA Compliance
- SOX Compliance
- Auditing
IssueNet Oversight provides a framework for managing ITIL Service Support, which enables better regulatory compliance, higher productivity, and superior IT Governance outcomes. By using IssueNet Oversight as a framework for change management, unauthorized changes can be prevented and authorized changes can be efficiently tracked and audited. By replacing inefficient and ineffective systems based on paper, e-mail, and spreadsheets IT management and team members can focus more effectively on the outcome of their projects as opposed to the management process itself.
Why IssueNet Oversight?
- Traceability - Comprehensive audit trail provides maximum traceability and compliance documentation
- Visibility - Dashboards and intelligent reporting help management and QA/Auditing staff stay on top of trends
- Automation - Automaticially enforce structured, repeatable workflow templates for incidents, problem reports, change requests, and other IT processes
- Expertise - Out of the box forms, fields, reports and workflows based on 12 years of product feedback
- Flexibility - Configure the system with workflow, data fields, and forms unique to your IT environment
- Support - Seasoned support staff averaging over 5 years supporting Elsinore issue management products
For full details on current pricing, evaluation options, pilot programs, webinars, and live online demos, please download the evaluation kit or contact us.
Combine Multiple Solutions for No Additional Cost
Elsinore offers a number of issue management solutions built on top of the common IssueNet issue management platform: Intercept for bug and defect tracking; Assist for help desk and customer support; Oversight for IT change management; and Asterisk for custom solutions.
By offering a variety of solutions from a single platform, Elsinore allows its customers to simultaneously meet a variety of enterprise issue management needs while consolidating and simplifying their software platforms, licensing, and support. Because these solutions are built from the IssueNet Platform, they share a common set of robust features and built in best practices, in addition to features specific to the business processes for which each solution is designed. Best of all, there is no extra cost for installing additional solutions.
- Issue and Task Workflow Model - Model organizes work on issues into distinct workflow specific tasks.
- Hierarchical Folder and Project Organization - Folders and projects provide intuitive organizational structure for the submission, tracking, management, and reporting of issues and tasks.
- Multiple Issue Tracking Solutions - IssueNet is designed to support distinct issue management solutions (Bug Tracking, Help Desk, IT Change Management, etc.) in consolidated or separate instances.
- Access from Anywhere - IssueNet’s web service architecture provides web access from both browser and rich clients.
- Easy Access for Customers and Occasional Users - IssueNet Relay provides an economical closed-loop solution for issue submission and tracking by customers and occasional users.
- Easy to Use - Elsinore has incorporated years of user feedback to make IssueNet easy to use by business users.
- Highly Configurable - Drag and drop design tools allow solutions to be created and re-configured with no programming.
- Easy to Deploy - Solution wizards, web services access, and built in deployment tools make it simple to deploy IssueNet solutions in enterprise environments.
- Scaleable - Elsinore products have proven performance in environments with hundreds to thousands of users.
- Rapid ROI - Out of the box solutions and easy to use design tools allow organizations to achieve production use quickly.
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- Pre-defined Workflows and Workflow Elements - IssueNet solutions include sample workflows and dozens of sample workflow elements.
- Graphic Workflow Design - Workflows are designed by dragging and dropping workflow elements in a graphic design environment.
- Design and Deploy Multiple Workflows - IssueNet supports the design of an unlimited number of process specific workflows which can be selectively executed based on configurable workflow rules.
Simultaneous Issue Workflow Execution - The IssueNet issue and task workflow model allows multiple team members to simultaneously execute distinct workflows linked to a single issue.- Workflow Automation - IssueNet Actions allow workflow elements to perform automated operations such as; task creation, notification, workflow execution, issue updates, and script execution.
- Business Rule Enforcement - IssueNet Conditions allow you to allow or deny workflow transitions based on business rules.
- Nested Workflows - Workflows can execute other workflows from any workflow element.
- Graphic Workflow Display for Users - Users can click on a button to view the workflow diagram specific to their task.
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- Notification Rules for any Property Change or Workflow Transition - Notifications are not limited to issue notifications. Any change to any item or workflow transition can trigger a notification.
- Custom Notification Content - Easy to use tags allow any item information to be added to the notifications.
- Unlimited Notification Templates - Every notification rule can use a unique notification template.
- Pre-defined Notification Templates - IssueNet Solutions include templates for the most common notification scenarios.
- Integrated Template Design - Text or HTML based notifications can be designed and previewed directly within IssueNet.
- Time Based Escalation Rules - Items such as issues and tasks can be re-assigned, forwarded, or generate notifications using time based triggers.
- Scheduled Tasks - Repeative issues and tasks can be automatically created on a pre-defined schedule.
- Scaleable MSMQ Based Notification Architecture - A Microsoft Message and Queuing Services backbone provides scaleable and reliable notification delivery.
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- Insight™ Dashboard - User configurable dashboards present real-time information in the form of charts, gauges, and tabular reports. Every dashboard can provide multiple levels of drill down.
- Pre-defined Reports and Report Formats - IssueNet solutions provide dozens of standard tabular reports and charts.
- Integrated Report Design - Reports can be edited or added to a solution without the need for 3rd party design tools.
- Drag and Drop Report Design - Report formats can be edited using an intuitive drag and drop environment.
- Tabular, Count, and Trend Report Types - IssueNet report designers support tabular reports as well as historical chart and non-historical chart types.
- Report Scripting - Advanced reports can incorporate VB .NET script.
- Direct Export to Common Formats - Report output can be exported directly to common formats such as; Word, PDF, and Excel.
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- No Database Expertise Required - The IssueNet Architect allows business users to define new item types, properties, and relationships with no knowledge of the supporting database structures.
- Unlimited User Defined Properties - Unlimited text, integer, float, date, Boolean money, XML, and HTML properties can be added to any item type.
- Unlimited User Defined Item Types - Add new issue, task, and other types to the system to support a wide variety of business processes.
- Unlimited User Defined Item Relationships - Define new item to item relationships to adapt IssueNet to unique business requirements.
- Property Inheritance and Overrides - Simplify reporting and solution design by re-using and re-defining properties across similar item types.
- Custom Item Numbering Schemes - Define the numerical range and format of ID numbers.
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- Drag and Drop Form Design - Design forms to your exact requirements using drag and drop tools and form templates.
- Wide Variety of Form Controls - Design forms using text, large text, date, integer, float, masked edit, money, boolean and other controls.
- Multiple Forms per Item Type - Create multiple forms for individual types.
- Ad Hoc Search Form Designer - Provides users with intuitive search forms using a drag and drop design environment.
- Rule Based Form Deployment - Defines rules to determine when a particular form is loaded for a user.
- Form Templates - Use pre-built form templates to add your own controls to simple or complex form designs.
- Form Scripting - Use VB .NET script to add simple or complex logic to form behavior.
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- Audit Trails for Every Item Type - IssueNet records the history of every item type tracked in the system – not just issue audits.
- Configurable Audit Levels - Auditing can be enabled or disabled for any property at any time allowing organizations to configure the audit level to their exact requirements.
- 21CFR Part 11 Compliant - Electronic signature support.
- Business Rule Enforcement - "Conditions" allow you to permit or deny workflow transitions based on business rules.
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- Natural Language Query Builder - Modeled on familiar tools such as the Outlook Rules Wizard, the query builder allows simple or complex queries to be built with no SQL knowledge.
- Ad Hoc Search Form Design - Organizations can use the IssueNet form designer to edit and create unique Ad Hoc search forms.
- Comprehensive Bulk Update - Administrators can allow or deny right-click bulk update menus for any field.
- One-Click Workflow Transitions - Users can execute workflow transitions from a form or list with a single click.
- Spell Checking - All text fields can be spell checked.
- Integrated Screen Capture Utility - A screen capture utility allows a capture of any window to be generated, attached, and uploaded with the item.
- Workspace Restoration - Users can create a personalized view of an issue database by restoring workspace settings.
- Single Sign-on Based on Windows Credentials - When Windows authentication is enabled users can be authenticated with no logon prompt.
- Localized Dates and Date Formats - Dates and date formats are automatically converted based on the user’s regional settings.
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- Group Based Security - Set group permissions of any item – including reports, queries, and user defined types
- Hierarchical Security Assignment - Set permissions on issue folders and projects that are inherited by sub-folders and projects.
- Windows Based Authentication - Use Windows authentication for security credentials and eliminate user and password maintenance.
- Electronic Signature Support - Require users to re-authenticate at any point in a workflow process.
- LDAP/Directory Services - Use directory services to automatically create and update user’s contact information.
- Delete, Purge, and Restore Management - of Record Deletion Deleted records are marked as deleted and not permanently destroyed until they are purged by an administrator. Deleted records can be restored until they are purged.
- Web Enabled Administration - Administer IssueNet from any internet connection.
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- Full Web Accessibility - Both browser and rich clients can be used over the internet.
- Update via Email - Issues and tasks can be created,updated, and closed via email submission.
- Rich Client Interface - Gain the speed and efficiency of a rich client with the accessibility and ease of deployment of a browser based application.
- Browser Interface - IssueNet Relay provides a browser based solution for issue submission, tracking, and sign-off.
- No-Touch Deployment for Rich Client Access - Rich clients are deployed and upgraded from a single web site.
- Database and Solution Wizard - Step through a simple wizard to create IssueNet databases and install IssueNet solutions.
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- Attach Documents - Upload attachments to bug reports, support requests, etc.
- Document Stores - Organize and set permissions on different document types
- Database, SharePoint, or File System Document Storage - Choose storage options for each document store, and access documents from existing SharePoint document libraries.
- Upload or Link to Existing Documents - Create links to existing documents in document stores in addition to uploading attachments.
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- Manager
- Insight
- Relay
- Architect
Summary
The Manager provides a complete rich client environment for issue management through all phases of a project. For team members, the Manager provides full reporting capabilities and the ability to transition items through a workflow process.
Functions and Benefits
- Rich Client - Primary interface for IssueNet - provides access to all non-administrative functions of the software.
- Accessibility - Can be launched from the desktop or from a browser via ClickOnce technology from an organization's IssueNet Central web portal.
- Flexibility - Users are not bound to the stand alone rich client. Integrations to Visual Studio and MS Outlook allow the user to work in the most comfortable environment.
- Efficiency and Productivity - Productivity enhancements based on over a decades worth of feedback streamline the user experience.
- Standard - The Manager is included with all IssueNet installations.
Test Drive in Online Demo Environment
The Manager can be accessed via Elsinore Technologies' online demo environment. This requires the Microsoft .NET 2.0 Framework and either Microsoft Internet Explorer or Mozilla Firefox with the FFClickOnce extension.
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Summary
IssueNet Insight™ is a web-based dashboard that presents real-time information in the form of charts, gauges, and tabular reports. Dashboards are user-configurable and provide multiple levels of drill down.
Functions and Benefits
- Visibility - Data is real time - instantly see the status of a single project or the workload of the entire department.
- Customizable - Users who have been granted permission can customize existing dashboards and create new ones.
- Oversight - Delivers the information key stakeholders need to make better decisions.
- Modular - Insight is licensed as an add-on to IssueNet. For current pricing please see the pricing sheet in the evaluation kit or .
Test Drive in Online Demo Environment
Insight can be accessed via Elsinore Technologies' online demo environment.
Summary
IssueNet Relay™ is a web-based interface created especially for issue submitters. End users, beta testers, customers, and partners can easily submit and follow-up on issues of interest.
Functions and Benefits
- Accessibility - Web based to provide maximum acessibility to users inside or outside the organization.
- Communication - Provides features such as email notifications of incident status, document attachment, and issue sign-off to promote a tight communication channel with users.
- Security - Configurable access levels for all user types, as well as electronic signature support.
- Integrated - Completely integrated with the other components of an IssueNet installation.
- Customizable - Fields and forms can be customized, while look and feel can be skinned to support corporate identity.
- Modular - Relay is licensed as an add-on to IssueNet. For current pricing please see the pricing sheet in the evaluation kit or .
Test Drive in Online Demo Environment
Relay can be accessed via Elsinore Technologies' online demo environment.
Summary
The Architect is a powerful design client for the customization and configuration of IssueNet solutions. Using the Architect, one can customize the forms and data of an existing IssueNet solution, such as Intercept™ defect tracking, or create an entirely new solution.
Functions and Benefits
- No Database Expertise Required - Allows business users to define new item types, properties, and relationships with no knowledge of the supporting database structures.
- Unlimited - Create an unlimited amount of objects, fields, and properties.
- Security - Configurable access levels for all user types, as well as electronic signature support.
- Visual Forms Design - Create forms and customize fields without a single line of code.
- Dare to Dream - The Architect allows you to do things your way. Customize and configure IssueNet to your exact specifications without costly custom development.
- Standard - The Architech is a standard part of every IssueNet installation.
- Visual Studio
- MS Outlook
- Source Control
- MS Project
- MSBuild
Summary
Provides immediate access to the IssueNet issue management system from within Microsoft® Outlook®, and enables the ability to create or link issues directly from email items.
Integration Benefits
- Ease of Use - Create, review, and update issues without leaving MS Outlook.
- Create Issues from Email - The number one way issues come to light is via email. With tight integration within MS Outlook, issues can be captured and updated quickly and effectively.
- User Acceptance - Rolling out a new software system always faces a user acceptance hurdle. IssueNet's integration within the familiar MS Outlook environment improves user acceptance and increases uptake.
- Compatibility - Integration supported for both Microsoft Outlook 2003 and Microsoft Outlook 2007.
- No Additional License Required - All Workspace integrations (Visual Studio, MS Outlook, and MS Project) are included with named and concurrent user licenses.
Summary
Provides data link between the source control system and IssueNet. This allows data sharing, and a streamlined method for source control commits to generate and transition work items.
Supported Source Control Systems
- Team Foundation Server
- Subversion
- Visual SourceSafe
- Vault
- Perforce
- AccuRev
Integration Benefits
- Synchronization - Tight linkage between the source control system and the issue tracker ensures that status is always up to date
- Efficiency - Workflows are advanced automatically on commits, keeping your development process moving
- Compatibility - Integrations available for all the most popular source control systems
- No Additional License Required - All source control integrations are included with named and concurrent user licenses
Summary
Provides two way data link between Microsoft® Project® and the IssueNet issue management system. This integration brings together strategic project planning and tactical issue and work item management.
Integration Benefits
- Put Planning into Action - Quickly transition a complicated project plan into actionable IssueNet tasks for team members
- Synchronization - Update the MS Project plan with real-time work estimates, task completion, and scheduling data from IssueNet without having to follow-up directly with team members
- Visibility - Integration between the issue management system and MS Project allows project managers to dynamically adjust schedules based on real-time issue and task management data
- Compatibility - Integration supported for both Microsoft Project 2003 and Microsoft Project 2007
- No Additional License Required - All Workspace integrations (Visual Studio, MS Outlook, and MS Project) are included with named and concurrent user licenses
Summary
Elsinore MSBuild is a set of MSBuild tasks integrated with the IssueNet platform. The Elsinore MSBuild tasks can be used to automate the creation and transition of issues and tasks in the IssueNet database using the MSBuild command line utility embedded with the Microsoft .NET Framework.
Integration Benefits
- Streamline Automated Testing - Issues and defects can be created as a result of automated testing
- Automatically Transition Tasks - Tasks can be transitioned from development to quality assurance as a result of an automated build process
- Visibility - Update issue or task information based on automated analysis
- No Additional License Required - All integrations (Visual Studio, MS Outlook, MS Project, MSBuild) are included with named and concurrent user licenses
What is MSBuild?
MSBuild is a utility embedded with the .NET Framework that is used to compile and build applications from the command line. MSBuld supports performing command line builds using Visual Studio project files. If desired, you can also create custom MSBuild control files such as those included in the Elsinore.MSBuild assembly.
For general information on MSBuild see the MSDN documentation..
Issue Explorer
The Issue Explorer organizes issues into a hierarchy of folder types. This method of organizing issues helps simplify and formalize issue categorization, reporting, metrics, and workflow rules.
Issue And Tasks
The workflow process for an issue is defined by linked tasks. Each task is allocated a specific workflow and assigned resource.
Query Builder
In a format similar to the Outlook Rules Wizard, the Query Builder allows users to construct simple or complex reports in a natural language format.
Relay
Relay provides simple and cost effective access for large numbers of issue submitters.
Audit Trail
A unique auditing capability allows the administrator to enable or disable auditing of any property for any item at any time. Audited properties can be incorporated into historical graphs and metrics using integrated report designers.
Task Explorer
The Task Explorer organizes work activity into projects which define workflows and resources allocated to resolve issues.
Linked Issues
Linked issues can be used to track a variety of issue dependencies such as duplication or cause and effect using custom reason codes.
Linked Contacts
Linked contacts provide a simple and effective way to track information about customers and other stakeholders for each issue.
Component Versions
For issues tracked during the product development lifecycle, component version links allow multiple versions to be tracked for each issue using custom reason codes.
ClickOnce
ClickOnce deployment from IssueNet Central allows the rich client to be deployed and upgraded from a URL.
Permissions
The ability to set permissions on any item or item type provides robust security as well as the convenience of group specific queries and reports.
Report Designer
An integrated report designer allows new report formats to be designed in a drag and drop environment and immediately deployed to users.
Directory Services
Directory services integration provides the ease of use and security of Windows Authentication combined with automatic user account creation and contact information maintanence.
Workflow Actions
Workflow actions provide a simple way to automate business processes through a workflow.
Condition Editor
Specify conditions to build intelligent workflows and transitions, which interpret data or validate against requirements.
Class Editor
New properties and item types can be added to a solution using object oriented principles.
Forms Editor
An integrated forms editor provides drag and drop control of form layouts, context specific forms, and form scripting.
Search Form Editor
The search form editor allows an administrator to tailor ad hoc search forms to an organizations exact needs.
Scripting
Forms and workflows can be scripted using VB.NET.
Server Requirements
Supported Server Platforms
- Windows 2000
- Windows Server 2003
- Windows Server 2008
- Windows XP Professional
- IIS 5.0 or greater must be running to host web services and applications
Supported Databases
- Microsoft SQL Server 2000
- Microsoft SQL Server 2005
- Microsoft SQL Server 2008
- SQL Express
Minimum Server Specifications
- Windows 2000 Operating System
- 800Mhz Pentium 3 class processor
- 512 MB of RAM
- 100 MB of free disk space
- SQL Express
- .NET Framework 2.0 or greater
Recommended Server Specifications
- Windows Server 2003
- 1.5 Ghz Pentium 4 class processor
- 1 GB of RAM
- 1 GB of free disk space
- SQL Server 2000/2005
- .NET Framework 2.0 or greater
Client Requirements
Supported Client Platforms
- Windows 2000
- Windows XP
- Windows Vista
Supported Integrations
- Microsoft Visual Studio 2005
- Microsoft Visual Studio 2008
- Microsoft Outlook 2003
- Microsoft Outlook 2007
- Microsoft Project 2003
- Microsoft Project 2007
- MSBuild
- Team Foundation Server (Source Control)
- Subversion
- Perforce
- Vault
- AccuRev
- Visual Sourcesafe (VSS)
Minimum Client Specifications
- Windows 2000
- 800 Mhz Pentium 3 class processor
- 512 MB of RAM
- 100 MB of free disk space
- .NET Framework 2.0 or greater
What is the difference between a Project, Issue, and Task? What is the difference between IssueNet®, Intercept™, Assist™, Oversight™, and Asterisk™? Where can I find pricing? Do you provide free evaluations? Absolutely. There are multiple no-risk ways to evaluate if IssueNet is right for you.
WebinarSignUp - Live weekly demonstrations and Q&A hosted by the Elsinore product manager.
Online Demo - Test out IssueNet yourself in a live shared demo environment.
Pilot Program - Your own multi-user instance of IssueNet in your own environment or hosted by Elsinore Technologies.