Research Triangle Park, NC (February 6, 2008) -- Elsinore Technologies, elsitech.com, developer of the IssueNet® enterprise solution for issue management, today announced expanded integration to the Microsoft® productivity environment with the addition of Exchange Server®. The latest IssueNet release is headlined by integration to Exchange Server, which allows issues and tickets to be created or updated via email messages. The message syntax is simple enough to be implemented in a simple link or command typed into the email subject, which allows Blackberry® and other mobile device users to submit, close, and approve issues on the go.
"We have always believed that interaction with the system should occur with a minimum amount of friction and context-shifting," said John Lockhart, IssueNet Product Manager. "With email submission and update, technicians in a datacenter can execute and record change requests without missing a step. Managers can issue approvals while traveling or during meetings." IssueNet 4.7 is the latest in a series of releases aimed at bringing issue management into existing programs and streamlining the user experience. There are now six distinct methods for interacting with the issue management system.
- Standard .NET Rich Client
- Microsoft Outlook Integration
- MS Visual Studio Integration
- MS Project Integration
- Email Submission (Exchange Server)
- Web-Based Client
About IssueNet
IssueNet is an enterprise-grade .NET software platform that includes solutions for a variety of issue management needs: Defect Tracking with IssueNet Intercept™, Help Desk with IssueNet Assist™, IT Change Management with IssueNet Oversight™, and Custom Solutions with IssueNet Asterisk™.
About Elsinore Technologies
For 12 years, Elsinore Technologies, Inc. has been a leading provider of issue management and defect tracking software. Powerful workflow abilities, tight integrations, and extensive customizability has made IssueNet the solution of choice for over 3000 companies worldwide. Learn more at elsitech.com.