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If you are like most of our customers, the Visual Intercept Incident Management System has become an integral part of your product development processes. However, because it is so important to your organization, you may want to use Visual Intercept more effectively and in more ways. Learning how others are using Visual Intercept is one of the most effective ways to learn how to get the most out of your incident management system. Therefore, sharing best practices, tips, and insights into more effective incident management is the primary focus of the newsletter.

We also announce new product releases as well as our attendance at trade shows and industry conferences. Our presence in the Microsoft booth at Project World last December is an example of one opportunity our customers had to meet with our incident management experts face to face.

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