Access to your incident management system for everyone

Visual Intercept Web Relay provides a simple and intuitive way for all pertinent team members-within your company and externally-to enter and track incidents over the web. Web Relay is designed specifically for users who need to be able to enter and track incidents of interest, but who do not and should not have access to manager-exclusive, code sensitive, quality assurance (QA) or other detailed development information. With Web Relay's user-friendly interface, you can quickly and easily record how an incident occurred, enter the software and hardware used in relation to the incident and attach other relevant files, including screen shots, error logs and contact information.

Licenses for an unlimited number of users, Web Relay is the most cost-effective way to include your end user community in your product development and project management lifecycle. A companion to Elsinore's Visual Intercept Enterprise Suite 3.0 web-based enterprise issue management solution, Web Relay also notifies team members about the status of relevant incidents without providing detailed development information.

Web Relay is an ideal solution for customers, beta testers, partners, and anyone whose feedback and insights are crucial to your company's success.

Features

You must accept the license agreement before you can use this product. If you do not accept the terms of the license agreement, you should promptly return the product for a refund.