Key Features and Benefits  
Feature Description
Software Development Workflow Templates Out of the box templates provide realistic models that can be modified or used as the basis for new workflows.
Pre-defined defect and requirement issue types Pre-defined issue types allow teams to use the product out of the box and serve as templates for custom issue types.
Component version model for tracking multiple versions per issue The Intercept model makes it easy for teams to track issues in relation to multiple versions of multiple software components.
Version control integration Integrate to multiple instances of version control systems such as VSS to audit and report on software changes to the specific file revision.
Visual Studio Integration Allows developers to access their issues and tasks from within Visual Studio, and require developers to associate source code changes with software development tasks.
Relay themes for Software Development Select from themes which configure Relay for use in beta testing, requirements gathering, and product support.
Issue and Task Workflow Model The IssueNet model organizes work on issues into distinct workflow specific tasks.
Hierarchical Folder and Project Organization IssueNet folders and projects provide an intuitive organizational structure for the submission, tracking, management, and reporting of issues and tasks.
Support for Multiple Issue Tracking Solutions IssueNet is designed to support distinct issue management solutions in individual or multiple instances.
Access from Anywhere IssueNet’s web service architecture provides web access from both browser and rich clients.
Easy Access for Customers and Occasional Users IssueNet Relay provides an economical closed-loop solution for issue submission and tracking by customers and occasional users.
Easy to Use Elsinore has incorporated years of user feedback to make IssueNet easy to use by business users.
Highly Configurable Drag and drop design tools allow solutions to be created and re-configured with no programming.
Easy to Deploy Solution wizards, web services access, and built in deployment tools make it simple to deploy IssueNet solutions in enterprise environments.
Scaleable Elsinore products have proven performance in environments with hundreds to thousands of users.
Quick ROI Out of the box solutions and easy to use design tools allow organizations to achieve production use in a matter of hours.
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